Food Server - Timberline

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

• $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)
• Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)
• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• Free Costco or Sam’s Club membership after 90 days of employment
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.
• Discounted bus tickets
• Hot meal served by the Leadership team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services (including Barstool merch)
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities include:

• Greets and welcomes each guest seated in assigned station.
• Must be familiar with menu, daily specials, and preparation of foods and prices.
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation).
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
• Suggests items to guests based on expressed guest preferences.
• Use suggestive selling (i.e., cocktails, appetizers, desserts, etc.).
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Resolves service issues according to established guidelines.
• Itemizes, totals, and presents check for payment to correct customers.
• Assists bus persons, as necessary, in bussing, cleaning and setting tables.
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.

• Two (2) years experience as a server in a dining establishment.
• Food service experience
• Outgoing personality with interest in guest hospitality.
• Knowledge of up selling techniques.
• Exceptional work habits.
• Knowledgeable of menu to include alcoholic beverages that are available
• Strong customer service skills
• Ability to sustain a high level of professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues.
• Ability to work collaboratively and communicate effectively with guests at all levels.
• Highly organized and detail-oriented.