Food Pantry Manager

Who We Are: For over 150 years, JFS of St. Louis has offered compassionate support and practical solutions to help people in greater St. Louis navigate life’s challenges. Our professional staff assist the elderly, protect children at risk, provide food and services to those in need, support families, and enhance community connections. We serve people in need, inclusive of all ages, races, religions, ethnicities, genders and sexual orientations. JFS is a dynamic organization, with committed volunteers and talented staff dedicated to an inspiring mission.

Summary: The Food Pantry Manager supports the safe operation of the Food Pantry by overseeing the pantry assistants and volunteers in their daily activities, ensuring that over 15,000 guests each year are treated with respect and dignity, and receive a high level of customer service.

Essential Functions:

• Supports the daily operations of the Food Pantry, leading by example and maintaining a safe and clean facility.
• Ensures adequate staff and volunteer coverage for pantry operations.
• Collaborates with the COO on the development and implementation of the volunteer program as determined by agency goals.
• Plans and implements recognition program for volunteers throughout the year as needed.
• Works with the COO to hire and train the pantry assistant team. Provides ongoing and annual performance evaluations for all pantry assistants.
• Collaborates with procurement staff to ensure staff and volunteers are properly trained to efficiently serve guests, while following established compliance and safety protocols. Coordinates on-site training for staff and volunteers in accordance with JFS and USDA policies.
• Maintains volunteer schedules, including accurate record of hours of service along with onboarding documentation.
• Evaluates and analyzes program outputs and outcomes to provide feedback to the PQI committee on volunteer recruitment, satisfaction, and retention.
• Compiles monthly reporting to entities providing food, maintaining accurate guest records, and preparation for annual USDA/TEFAP/CSFP site visits.
• Registers new and existing guests, shops with and for guests, and inspects, sorts and stocks food as needed.
• Addresses guest and volunteer concerns in a timely and appropriate manner.

Additional Responsibilities:

• Demonstrates teamwork and support of the JFS mission and values.
• Complies with all JFS policies and standards.
• Performs other duties as required or assigned.

Qualifications: To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with varying abilities to perform the essential functions.

Education: Bachelor’s degree in social work, nonprofit administration, or related experience required.

Work Experience: Experience in staff and/or volunteer recruitment, training, and supervision.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills in high stress situations.
• Ability to quickly analyze and solve problems.
• Ability to work effectively with a wide range of colleagues, donors, and clients.
• Skill in communicating information calmly in high-stress situations, demonstrating sensitivity and leading others.
• Skill in organizing resources and establishing priorities.
• Critical thinking and problem-solving skills.
• Knowledge of the use of office equipment, computers, and common software programs.
• Ability to deal with a range of sensitive client and staff issues.

Licenses, Certifications and Professional Affiliations: ServSafe Certification.

Supervisory Responsibilities:

• Pantry Assistants
• Volunteers

Work Environment: Work is typically performed in a warehouse/Food Pantry environment, as well as other offsite locations. Occasional evening and weekend hours may be required.

Physical Demands: This position requires an above average amount of physical effort including standing, lifting, and carrying light to moderately heavy products or equipment, up to 50 pounds and/or sometimes prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds.

Travel: Travel may be required for meetings with individuals and/or groups throughout the St. Louis area.

Benefits: JFS offers the following benefits to all full-time employees:

• Traditional PPO or High Deductible Health Plan (HDHP) Medical Plans.
  • $50 per month for employee only coverage.
  • Flexible Spending Account (FSA) or Healthcare Savings Account (HSA)
    • JFS contributes $100 per month to your HSA after establishing an account.
• Dental
• Vision
• Employer paid short-term disability.
  • Eligible first of the month after employment.
• Employer paid life/Accidental Death & Dismemberment insurance.
  • 2X your salary.
  • Eligible first of the month after one year of employment.
• Employer paid long-term disability.
  • 60% of your monthly salary.
  • Eligible first of the month after one year of employment.
• Voluntary Life/Accidental Death & Dismemberment.
• Voluntary Accident
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• 401(k)
• Employee Assistance Plan
• Voluntary Pet Insurance

Other: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

JFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.