Food Lion To Go Lead

Job Title: FT Food Lion To Go Lead

Job Code: 491

Department: Front End

Reports To: Customer Service Manager

Primary Purpose:

Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

Duties and Responsibilities:

• Manages the Food Lion To Go operations, including hiring, training and developing department associates

• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time

• Providing leadership and motivation within the store to promote a culture reflective of our

Guiding Principles, Core Values, Vision and Strategy

• Support the achievement of budgeted financial and operating results

• Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly

• Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items

• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations

• Controls store’s expenses through proper ordering, care for supplies and equipment

• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)

• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations

• Observes and corrects all unsafe conditions that could cause associate or customer accidents

• Records and reports all associate and customer accidents in accordance with established Food Lion procedures

• Ensures compliance with local, state and federal regulations

• Adheres to all company guidelines, policies and standard practices

• Maintains security standards

• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

• Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

• Support Front End operations as needed. Duties may include:

· Greet each customer and uses his or her name whenever possible

· Identify customers needing assistance and offers to take the customer’s order to their car

· Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

· Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD

• Performs all other duties as assigned

Qualifications:

• A high school graduate or equivalent preferred

• Ability to lead and manage a team

• Strong understanding of store operations and merchandising techniques preferred

• Excellent interpersonal, organizational, communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job

• Ability to use technical information to solve problems

• Must meet minimum age requirements to perform specific job functions

• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions

• Ability to use hand held computers for orders, mark downs, scan outs, and inventory

• Stand 100% of the time with occasional walking short distances

• Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float

• Perform repetitive hand and arm motions

• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

• Meet established volume activity standards for the position

• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather

• Have sufficient visual ability to check invoices, dates, and other written documents

Job Type: Full-time

Salary: $17.50 - $25.50 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 1 year (Preferred)
• Leadership: 1 year (Preferred)
• Personal shopping (Instacart/Personal Shopping: 1 year (Preferred)

Work Location: In person