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Form of workJob Description
Located in Marion County, just over an hour north of downtown Orlando, Ocala Preserve features eighteen holes of golf, two clubs featuring areas dedicated to relaxation, fitness, dining, events, golf, contemplation, games and more. The Club at Ocala Preserve provides a place where Members and guests can come together, make new friends, and enjoy the free time they have worked so diligently to earn.
The Food and Beverage Managers primary purpose is to assure all Food and Beverage operations and Member services are coordinated to exceed homeowners expectations, while achieving the Clubs revenue and profit objectives. The benchmarks for a successful FB Director are: growth in Member usage and food and beverage revenues, the maintenance of all quality standards for service, production, cleanliness, and safety employee relations and staff development all measured by growth in revenues and member surveys.
Also responsible for the direction, development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by Club Specialists International..
Reports Directly To: General Manager, Directly Supervises all food and beverage staff in the front of the house.
Day to Day:
Maintain exceptional Member & Guest Relations and facilities by creating a quality environment through staffing, programming, service operations.
Identify opportunities for Member events and food and beverage services that satisfy on-going Member needs and implement to achieve revenue objectives.
Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate systems are utilized.
Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
Works closely with Lifestyle Director, Head Golf Profession and Events Director, to provide direction and input on all matters relating to FB operations for their specific areas.
Recruit, select and develop a qualified staff of Employees to understand the relationships between value, Member service and satisfaction.
Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed.
Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction while producing the Clubs revenue objectives.
Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
Attend and lead as required all Department Head staff meetings, Food Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.
Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
Qualifications:
2+ years in Club management or related field in Food Beverage Industry.
Bachelors Degree preferred.
Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
Professional indoor office/Club environments
website: https://www.myocalapreserve.com/
The Food and Beverage Managers primary purpose is to assure all Food and Beverage operations and Member services are coordinated to exceed homeowners expectations, while achieving the Clubs revenue and profit objectives. The benchmarks for a successful FB Director are: growth in Member usage and food and beverage revenues, the maintenance of all quality standards for service, production, cleanliness, and safety employee relations and staff development all measured by growth in revenues and member surveys.
Also responsible for the direction, development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by Club Specialists International..
Reports Directly To: General Manager, Directly Supervises all food and beverage staff in the front of the house.
Day to Day:
Maintain exceptional Member & Guest Relations and facilities by creating a quality environment through staffing, programming, service operations.
Identify opportunities for Member events and food and beverage services that satisfy on-going Member needs and implement to achieve revenue objectives.
Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate systems are utilized.
Communicate with Members on both group and individual basis to ensure the Club is exceeding their expectations.
Works closely with Lifestyle Director, Head Golf Profession and Events Director, to provide direction and input on all matters relating to FB operations for their specific areas.
Recruit, select and develop a qualified staff of Employees to understand the relationships between value, Member service and satisfaction.
Develop Employees for career advancement using Performance Review Systems, Cross Training, and Developmental Planning.
Hire quality Employees. Ensure that pre-employment screening, background checks, and the interview process are properly completed.
Create an excellent work environment, centered upon teamwork and mutual respect that is expected to focus upon Member Satisfaction while producing the Clubs revenue objectives.
Implement and effectively execute specific training programs timely and consistently to ensure Club staff is providing Members with quality service and product.
Responsible for the scheduling and/or directing the scheduling of all service personnel and the budgeting of labor costs. Ensure controls on time reporting via the time management systems are in place by computing the total hours and making sure the times are accurate by both the Employee Partners and the supervisor. Ensure Employees are adhering to mandated policies and procedures as outline in the Time Management Policy.
Attend and lead as required all Department Head staff meetings, Food Beverage meetings, as well as hold weekly service training meetings and special training sessions when needed. Perform line-up twice daily going over the events of the day and Menu items.
Ensure service recovery programs are in place, staff is properly trained to execute and being properly utilized as set forth by management.
Qualifications:
2+ years in Club management or related field in Food Beverage Industry.
Bachelors Degree preferred.
Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
Professional indoor office/Club environments
website: https://www.myocalapreserve.com/
