Food & Beverage Lead

SUMMARY: Responsible for providing support to the Food and Beverage staff by ensuring excellent customer service to all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following is a list of major duties and responsibilities for this position along with certain supportive duties. It is not all-inclusive. Other duties or responsibilities may be added.

• Project an outgoing professional and courteous customer service attitude to all guests.
• Provide quality and timely support to the Food and Beverage Manager by (a) providing backup in that person’s absence (b) participating in planning and special projects (c) implementing and managing assigned projects (d) recommending enhancements and changes to improve operations.
• Track daily labor and match it to labor for each shift.
• Provide input to the Food and Beverage Manager regarding quality, visual appeal, and timeliness of food service.
• Provide training and set a good example to new associates.
• Complete and issue performance reviews.
• Greet customers in a timely and pleasant manner by making contact, being friendly, showing willingness to help and being attentive to their needs.
• Prepare the tables, ensure the condiments are refilled, and all other preparation tasks.
• Maintain proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
• Reconcile cash register at the end of shift.
• Attend and participate in required meetings.
• Maintain a consistent and regular attendance record.
• Ensure compliance with all Human Resource policies and procedures, promotes an environment that treats all people with respect, and prohibits discrimination and harassment of any kind.
• Ensure compliance with all safety, health, and environmental policies, procedures, and regulations within the department.
• Maintain a positive and professional attitude at all times.
• Protect and increase the assets of the Company.
• Any other duty as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) preferred.
• Minimum two years of experience in a fast-paced food service environment with increasing responsibility with at least one year of supervisory experience.
• Must be able to use Microsoft Word, Excel, and Outlook.
• Must be 21 years old or over.
• Must possess a valid California Driver’s License.

SPECIAL QUALIFICATIONS:

• Must be professional, polite, and respectful towards all guests.
• Must be able to handle extended hours when necessary and varying shifts.
• Ability to influence others in a positive manner.
• Ability to handle confidential and privileged information with extreme professionalism.
• Must be able to work with minimum supervision and have good initiative to stay productive.

LANGUAGE SKILLS:

• Excellent interpersonal skills with demonstrated patience, tact, and respect.
• Must be able to work from oral and written instructions.
• Excellent verbal and active listening skills.
• Must be able to read and write common vocabulary.
• Excellent organizational skills.
• Bi-lingual helpful

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Able to effectively establish priorities and meet deadlines.
• Exceptional detail and follow-up skills.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Excellent analytical ability.
• Ability to interpret policy, procedure, and data.
• Ability to work under time constraints and exercise sound judgment.

SUPPORTIVE DUTIES AND RESPONSIBILITIES

• Provide support to other departments as needed to reinforce the best interest of the Mechoopda Casino.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job the Team Member is regularly required to:

• Talk or hear and interact with guests.
• Stand, walk, sit, and use hands to handle or feel objects and utilize tools or controls in confined spaces.
• Move in and around the gaming center, up and down stairs, through the parking lot, walk over uneven pavement, asphalt and dirt, or dirt walking from the building.
• To communicate verbally, observe with own eyes, and give and receive information through listening and conversing. Specific vision abilities required by the job include clear vision, peripheral vision, depth perception, and color.
• Lift up to 25 pounds with occasional lifting of 50 pounds.

Standing, climbing, balancing, stooping, kneeling, crouching, crawling, reaching with hands and arms may also be required while performing the job duties.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be exposed to extreme weather conditions, such as extreme heat or cold. Other environmental considerations may also include exposure to moving mechanical parts, caustic chemicals, loud noises, high dust areas, work in high and precarious places and a risk of electric shock.

While performing the duties of this job, the Team Member may be exposed to fumes or airborne particles associated with working in a smoking environment.

The noise level in the work environment is usually moderate.

The workplace is drug and alcohol free.

Management reserves the right to add, modify, adjust, alter, and amend this job description when appropriate due to changes in the position or work environment.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Work Location: In person