FM Program Manager, Facilities Management Support

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsibilities

• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Drive performance as measured by client's Key Performance Indicators
• Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
• Resolve FM issues at sites under purview, escalating when needed
• Provide engineering guidance to Technician s as needed to ensure operations are aligned with site and portfolio goals and values
• Develop and manage operating expense budgets for relevant sites including monthly variance reports
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Administer training to ensure compliance, readiness and competency of staff
• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
• Work with Senior Manager to oversee the delivery of maintenance and repair services.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Support the Senior Manager in the implementation of short and long-term projects for the client as requested.
• Assist in the development and implementation of the annual account plan as identified by the Account Director.
• Establish and perform Audit programs
• Work order completion verifications, documentations, service reports
• sub contractors contracts management
• create weekly/monthly performance reports
• manage compliance with Client and regulatory
• establish inventory programs

Leadership/ employee management

• Develop a strong collaborative team-based environment.
• Ensure compliance with JLL minimum operational audit and safety standards
• Assist in the development and management of the detailed, zero-based annual operating budgets
• Import JLL best practices in the interest of exceeding client goals and expectations
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

Skills/ Qualifications

• Minimum eight years' experience in Operations Management in an industrial environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant.
• Experience with managing teams of 6 or more including managers, budget responsibilities, supplier management, problem solving, and client/ customer relations.
• Must have solid knowledge of building/ mechanical, electrical systems (MEP)
• Experience required using CMMS systems and reporting
• Demonstrated communication skills written and verbal including negotiation and conflict resolution
• Must have strong computer skills, including MS Excel, Word and Office• Strong organizational skills
• Ability to align, motivate and lead a team including creating accountability
• Bachelor's degree or equivalent work experience in Facilities Management or property management preferred
• Relevant training in MHE, Controls Systems, PIT as well as general building operations

Estimated compensation for this position is:
130,000.00 - 145,000.00 USD
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site -Santa Clara, CA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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