Floral Manager

Welcome to Rouses! Our family-owned company has a long-standing commitment to provide our customers with the best quality, value and service every time they shop our stores. Great people make a company a great place to shop, work and build a career. Our team members are the foundation of who we are, why we have been successful for three generations and the reason we will continue to thrive for generations to come.

We are committed to being the area's leader in service, value, professionalism and clean stores. Rouses is growing and we're searching for leaders to grow with us. We look for leaders who can put the customer first, deliver results, develop talent, empower their teams and create excitement to sustain our reputation as “Best Place to Work.” At Rouses, each person brings their skills and passion to a fast-paced, ever-changing retail environment.

Teams are a reflection of their leader and a Rouses Floral Manager demonstrates energy, humility and a strong desire to win every day. They expect and encourage the same commitment from their team members and work with them to maintain a positive department environment. They directly influence all customer service, operations, financial results and team member job experiences in the department. This individual is self-motivated and requires limited direction to achieve their objectives. The position reports to the Store Director.

Responsibilities include, but are not limited to:

• Leading the Floral Department team to achieve sales, profitability and labor targets

• Guaranteeing a remarkable shopping environment including: friendly and helpful Floral Department team members who deliver exceptional customer service experiences, fresh products, impeccable sanitation and cleanliness conditions, in-stock merchandise and accurate pricing/signing

• Preparing floral offerings to company specifications and programs

• Training and coaching Floral team members

• Writing effective labor schedules

• Communicating effectively with customers, team members, store management and other Rouses business partners and vendors

• Performing team member performance conversations – delivering counseling and corrective action, as necessary

• Supervising completion of required department activities, such as preparing value-added products, ordering, receiving, price checks, cost outs, transfers, and maintaining safety, sanitation and cleanliness standards

• Analyzing financial results to determine opportunities and solutions

• Contacting vendors to request credits or other needs

• Following merchandising direction and creating visually appealing displays

• Evaluating product quality and freshness

• Collaborating with the local Produce and Floral Trainer to evaluate and continuously improve the customer experience

• Monitoring use and maintenance of department equipment and facilities

• Using web apps to access reports, email and other systems

• Completing required paperwork, forms, etc. accurately and on time

• Conducting monthly physical inventory

• Supporting new store openings, as directed

• Other duties, as assigned

Qualifications:

Current Floral licence (Louisiana only), or the ability to obtain one within 90 days of hire

Strong knowledge of retail Floral Department products and operations

1+ years of experience in a retail Floral department

1+ years of experience in a team leadership role

Able to work a flexible schedule

Able to pass a criminal background check and drug screen

Physical Requirements:

Able to stand and walk for extended periods of time

Able to distinguish product quality and freshness standards

Able to stoop, squat, reach and maneuver to move product, boxes, bags, shelving, carts and equipment

Able to lift 50 lbs.

Job Type: Full-time

Pay: $14.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Retail sales: 1 year (Preferred)
• Merchandising: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Floral License (Preferred)

Ability to Relocate:

• Gretna, LA 70053: Relocate before starting work (Required)

Work Location: In person