Floral Customer Service Associate

Goff & Dittman Florists is seeking to hire a hard-working and Customer Service focused individual to join our team! Our shop has been in business since 1948 and is family owned and operated. We are looking for a full time Floral Customer Service Associate. We are a high volume floral shop specializing in every day, sympathy, holiday and event florals.

Duties Include:

• Provide excellent Customer Service to every customer via phone and in person
• Take floral orders via phone and in person
• Input floral orders into POS System
• Help customers choose or customize their floral gift
• Merchandising store displays
• Process customer orders for accuracy such as address, card message, delivery date, etc.
• Complete daily cleaning and store opening/closing tasks
• Restocking, and inventory of supplies
• Maintain a clean work space and store environment
• Learn basic floral design skills such as bow making, wrapped bouquets, etc.
• Assist Floral Designers as needed with pulling flowers from cooler, writing floral recipes on orders, inflating balloons, etc.
• Additional tasks and duties as assigned by supervisor

Qualifications:

• Excellent phone etiquette and Customer Service focused attitude
• Ensure accurate order entry to provide thorough information to floral designers
• Dependable, Punctual and Professional Demeanor
• High attention to detail and ability to problem solve independently
• Communicate professionally, effectively, and promptly with customers
• Have a valid Driver’s License and Clean Driving Record
• Ability to handle multiple tasks simultaneously and work well in a fast paced environment
• Able to lift up to 30 lbs., ex. buckets of flowers, stock cases of vases
• Must work well with co-workers and be able to work independently

Position Characteristics:

• Full-Time Approximately 36 Hours a Week. Work Hours: Tuesday-Friday 8:30am-4pm, and Saturday 8:30am-2pm. Off Sunday and Monday. Floral Holidays are Required as additional hours as needed.
• Benefits for full-time employees include Paid Holidays, PTO, Health, Dental and Vision Insurance, IRA Retirement Plan with Employer Match
• Advancement opportunity available
• Starting Hourly Rate $16.00/Hr-$19.00/Hr, with raises based on performance, Employee Shared Tip Pool

Please submit a resume on Indeed. To learn more about our store please visit us at www.goffdittmanflorist.com

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 36 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays

Experience:

• Retail sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person