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Form of workJob Description
Who we are:
Classic American, fine-dining restaurant, with an extensive wine list, focused on exceeding guest expectations through a strong sense of hospitality.
We are looking for an experienced Floor Manager to come to work every day, and make sure that the restaurant is set up for success. He/She will oversee the staff and operations under the guidance of the General Manager, and must be the “face” of the restaurant by adhering to the position requirements
Requirements/ Restaurant Operations:
• Oversee comp/void reporting
• Monitor schedule of all FOH employees and overtime
• Oversee tip reporting and payroll efforts
• Daily walk through to inspect restaurant
• Upkeep of all building and equipment (FOH/BOH) maintenance and cleanliness
Service:
• Be physically present on the floor during service to ensure service standards • Guide, direct and train service staff; observe the flow of guests, and provide assistance when necessary
• Personally involve self with the service of VIP tables
• Be aware of any bottlenecks or overwhelmed service areas and assist as necessary
• Make sure that all needed supplies are on the floor at all times, including china, glass, linen, and other various supplies
• Assist Maitre D’ in expediting smooth seating and guest satisfaction/special requests
• Communicate with kitchen regarding pace of service, special needs, and general guest satisfaction
• Assist in wine sales and service
Staff:
• Hire and Train the staff to have comprehensive knowledge of the menu, wine list and service standards
• Observe staff appearance before and during service and take action as necessary
• Discuss any service procedures that need addressing
• Enforce disciplinary actions, as needed
• Conduct training and staff meetings as needed to clearly communicate expectations to team
• Maintain a healthy, happy and productive work environment for employees to foster loyalty and dedication Communication:
• Be aware of any conflicts between staff and work to solve these problems • Provide wait staff with any relevant information during staff meetings
• Set goals for each member of the management team (continual improvement)
• Handle customer correspondence as necessary
Benefits:
- Competitive hourly rates & opportunity for growth (we are expanding!)
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts for Parking, Transit, Medical & Dependent Care
- Shift meal, dining discounts at other BLT restaurant locations, and a great work environment!
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