Floor Manager, Jaja Restaurant

Welcome to jaja (jajacleveland.com) - Cleveland's most exciting new restaurant, located across from the West Side Market. Jaja is unlike any steakhouse you've ever seen - sophisticated, yet free-spirited, the design features rich interiors and lush greenery all beneath our signature retractable glass room. The food features a globally-inspired take on the classic steakhouse with shared plates, Argentine-style wood-fired meats and seafood and memorable desserts, all alongside a unique beverage program featuring wines found no where else in Cleveland and contemporary takes on classic cocktails.
Operated by Harbor Bay Hospitality, jaja is located in INTRO - Cleveland's exciting new mixed-use project, which features nearly 300 new apartments, an acre of green space, and a lavish top-floor event venue directly across the street from the historic West Side Market.
Jaja features a cozy dining room and an ample 2nd story patio with a perfect view of the West Side Market Clocktower. Dinner service will take place from Tuesday-Sunday, with a Sunday brunch service. Since opening 1 year ago, jaja has been the premier reservation in Cleveland.
We seek top-of-the-line professionals that we want to respect and grow with from day one. We're looking for industry rockstars who shine at the following:

• Attentive service
• Kindness
• Competency in the workplace
• Attention to detail
• Thinking on their feet

By joining our team, here's what you can expect from us:

• Extensive growth opportunities
• A respectful and exciting workplace
• Competitive pay and benefits
• Being surrounded and inspired by the best in the business

Our goal? That this will be the best place you've ever worked in the industry.
Essential Functions

• Assist in hiring, training, and supervising restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of operational supplies, and equipment, forecast needs, and oversee dry goods ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel
• Consistently train and re-train existing staff including regular menu and beverage tests, interactive learning from reps and experts, and on-the-floor corrections each and every shift.
• Work with Bar Lead to maintain beverage program as laid out by the Beverage Director including but not limited to: Beer, Wine, Spirits, Cocktails, Coffee, NA and menu evolution
• Work with the Director of Restaurant Operations & Beverage Director to audit and enforce prep plans, par sheets, and order processes for maintaining stock at jaja.
• Responsible for weekly ordering for liquor, wine, beer, bar supplies etc.
• Intimate knowledge of the wine list, cocktail menu, food menu and philosophy at jaja; stay in contact with all appropriate reps for updates on stock, new products and upcoming events
• Organize vendor tastings with wine and liquor reps for staff training
• Train lead staff to close the drawers and bar at the end of shift
• Edit and update checklists on a regular basis; hold bar staff accountable to checklists
• Work closely with Executive Chef, additional FOH managers, and Director of Restaurant Operations to uphold the standards of service as directed by HBH leadership
• Operate as an on-shift floor closing manager min. 4 days per week as an example of the jaja management team's standards of service and quality control
• Help strategize and execute marketing opportunities for increased sales at jaja
• Present for weekly jaja manager and HBH leadership meetings
• Work with the Marketing team, Director of Restaurant Operations and FOH managers to execute large and private parties

Education & Experience

• Management experience required
• Experience in fine dining or night life a plus
• Moderate to advanced level of wine knowledge and understanding highly weighted
• Must be able to work weekends

Work Environment
Work is performed in a restaurant/event environment. This role requires frequent standing and walking during entire shift. Work environment is fast-paced and team member must be able to manage multiple priorities throughout a shift. Exposure to cold and heat may occur on regular basis throughout a shift (entering refrigeration equipment, multiple industrial/food service and exposure to cooking appliances).