Floor Lead

FLOOR LEAD / CUSTOMER EXPERIENCE MANAGER

Job Title: Floor Lead / Customer Experience Manager - Cannabis Dispensary

Company: The Bloomery

Location: New Buffalo, MI

Job Type: Full-time

About Us:

Join The Bloomery, a premier cannabis dispensary committed to providing an exceptional shopping experience. We are currently seeking a passionate and experienced individual to fill the role of Floor Lead / Customer Experience Manager. This multifaceted position combines inventory management, merchandising, customer engagement, and financial oversight to create a dynamic and customer-centric retail environment.

Roles and Responsibilities:

1. Customer-Centric Leadership:

- Lead and inspire a team of Sales Specialists, fostering a customer-centric mindset.

- Conduct regular team meetings to reinforce exceptional customer service importance and share best practices.

- Implement training programs to enhance the team's ability to provide personalized customer experiences.

2. Inventory and Merchandising Oversight:

- Conduct regular inventory assessments to ensure a diverse and well-curated product selection.

- Collaborate closely with the purchasing team to optimize stock levels, introduce new products, and coordinate launches.

- Execute and maintain strategic merchandising plans for visually appealing displays.

3. Store Presentation and Atmosphere:

- Regularly assess and update the store presentation to align with the dispensary's aesthetic and brand identity.

- Maintain seasonal and thematic visual displays for an inviting atmosphere.

- Monitor and maintain cleanliness standards to enhance the overall shopping experience.

4. Customer Engagement and Satisfaction:

- Lead initiatives for customer appreciation events and promotions, including bundles.

- Establish a customer feedback system to gather insights and sentiments.

- Collaborate with the marketing team to create customer-centric campaigns.

5. Upselling and Cross-Selling Strategies:

- Execute comprehensive training programs for Sales Specialists on upselling and cross-selling.

- Analyze customer purchasing patterns to identify opportunities for strategic upselling and cross-selling.

- Implement incentive programs to motivate Sales Specialists.

6. Compliance Adherence:

- Conduct regular compliance training sessions to ensure understanding of local and state regulations.

- Oversee the implementation of age verification and dispensary protocols.

- Collaborate with the compliance team to stay updated on regulatory changes.

7. Financial Management and Cash Handling:

- Manage change orders within registers and ensure appropriate cash levels.

- Oversee cash management duties, including counting and balancing registers.

- Implement and enforce financial controls for the security of cash transactions and tips.

8. Team Collaboration and Training:

- Foster a collaborative work environment with open communication and idea-sharing.

- Conduct regular training sessions for product knowledge, customer service, and financial literacy.

- Provide ongoing coaching and support to Sales Specialists.

9. Approval of Manual Discounts:

- Establish clear guidelines for manual discount approval, ensuring policy adherence.

- Implement protocols for transparent communication and documentation in the approval process.

- Analyze data on manual discounts to identify trends and areas for improvement.

10. Continuous Improvement:

- Lead and participate in cross-functional teams focused on enhancing the retail environment.

- Implement feedback loops to gather insights from the team, customers, and Store Leads.

Qualifications:

- Previous experience in cannabis dispensary operations, retail management, or customer experience management.

- Strong leadership and communication skills.

- In-depth knowledge of local and state regulations governing cannabis sales.

- Enthusiastic about promoting and ensuring an exceptional customer experience.

Join us at The Bloomery and be part of a team dedicated to excellence in the cannabis industry. Apply now!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• New Buffalo, MI 49117: Relocate before starting work (Required)

Work Location: In person