Floor Host

Duties:
- Greet and welcome guests as they arrive at the hotel
- Escort guests to their assigned tables or waiting areas
- Provide menus and inform guests about daily specials
- Take reservations and manage the waitlist
- Answer phone calls and provide information to callers in a professional and courteous manner
- Assist with seating arrangements to ensure efficient use of dining space
- Monitor dining areas to ensure cleanliness and proper set-up
- Collaborate with kitchen staff to ensure timely delivery of food orders
- Handle guest complaints or concerns and escalate to management when necessary
- Process payments using POS systems, such as Aloha POS

Skills:
- Excellent guest relations skills with a friendly and welcoming demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of hospitality industry practices and standards
- Proficiency in using POS systems, specifically Aloha POS, is preferred but not required
- Strong phone etiquette and customer service skills

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Types: Full-time, Part-time

Pay: $10.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Physical setting:

• Bar

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Weekends only

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Middleton, WI 53562: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person