Float Teller - Springfield East Office

RESPONSIBILITIES

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Able to Multi-Task or Juggle Priorities
• Ability to work as part of a team
• Active listening skills with an ability to proactively identify and recommend products and services
• Ability to work independently and handle basic customer issues
  

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School Diploma or Equivalent required
1 year or more of banking experience preferred
Prior cash handling, sales or customer service experience preferred

SCHEDULE
Office hours may vary by location. The home office for this position will be Springfield East (Monday through Friday 8:30am - 5:00pm and Saturday 8:30am - 12:00pm).  This position is hourly and part-time.  The average number of hours expected per week for this position is less than 30. This position will be required to travel to the South Charleston office (Mon/Tue/Thurs/Fri 8:30am - 5:00pm, Wed/Sat 8:30am - 12:00pm) at least 2 Saturdays per month and for weekday coverage as needed. They will also be required to cover one weekend a month at Springfield East. The average number of Saturdays required per month is 3 based on these needs.