FLL Airport/ Retail Hourly Supervisor

POSITION DESCRIPTION

POSITION TITLE: Zone Manager

EMPLOYMENT CLASSIFICATION: Non- Exempt

POSITION REPORTS TO: Assistant or General Manager

DEPARTMENT: Operations

POSITION SUMMARY:

The Zone Manager will partner and assist the Assistant Manager or General Manager in the operation of store(s) through leadership managing, training, coaching and mentoring fellow associates to deliver a first class customer service experience relative to service and in-store execution.

POSITION REQUIREMENTS:

• Demonstrated selling experience in a fast paced, service oriented retail setting; excellent understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule and work 3 different shifts: 4:30am-2pm, 9:00am- 6:30pm, and 3:00pm- 12:30am.

DUTIES AND RESPONSIBILITIES:

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,

POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner

• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required

EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
• Comply in all respects with the provisions of the Standards of Business Conduct Policy

This position description is merely intended to describe the primary elements of the position. The Paradies

Shops reserves the right to change the position description and to assign additional duties and

responsibilities as necessary. This position description does not constitute an employment contract of any

kind.

Acknowledged:

____________________________________________ ___________________________

Name Date

2849 PACES FERRY ROAD, SUITE 400, ATLANTA, GEORGIA 30339 (404) 344-7905 / FAX: (404) 349-3226'
'
Work Remotely

• No

Job Type: Full-time

Pay: From $18.65 per hour

Expected hours: No more than 45.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Experience:

• Supervising Experience: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: In person