Flight Support Trip Coordinator

POSITION OVERVIEW

Come join the fast-paced private aviation industry! Be part of the guest experience team that manages customer relationships and private aircraft around the world.   

Reporting to the Director of Flight Support, the Flight Support Trip Coordinator plays a vital role in the Flight Support Department. The role is a hybrid customer service/operations position. Flight Support Trip Coordinator will be responsible for not only executing the day to day flight operations on behalf of Magellan Jets’ clients but also delivery exceptional service and care to a client’s personal preferences and details. This includes anticipating client needs and getting ahead of potential problems such that clients never feel them. Below is a list of the core responsibilities of a Flight Support Trip Coordinator at Magellan Jets.  

*Previous Service Experience Highly Preferred 
*Previous Aviation Experience Preferred 
*Must be based in Boston area 
 
Note that this position requires flexibility to work weekend hours and some night hours as required. 5 days a week, including 1 remote weekend day per week. 
 

RESPONSIBILITIES 

These tasks represent the core responsibilities of an FS Trip Coordinator and will continue to evolve as Magellan Jets’ grows and innovates. Regardless, the FS Trip Coordinator ensures the safety and quality of our client’s flights such that Magellan Jets always provides a world class service experience. 

• Account relationship management 

• Adhering to Magellan Jets’ employee customer service contract standards 

• Regular and timely communication with clients 

• Collaborate with other Magellan Jets’ employees to provide best client experience on each flight 

• Secure ground transportation and catering as well as other special requests 

• Manage changes to requests as required 

• Review flight itineraries for mission safety and relevant limitations 

• Manage changes to itineraries as required 

• Track active flights while they are in the air 

• Support any mechanical recovery or flight deviation requirements 

• Provide informed advice to MJ Members on best aircraft, routing, etc. to support their mission needs 
   

SKILLS 

• Customer service focused 

• Detail oriented 

• Strong communication skills 

• Ability to problem solve 

• Enjoys working in a team environment 

• Strong multitasking skills 
   

Magellan Jets offers a comprehensive and competitive benefits package including Medical, Dental, Vision, Long-Term Disability 401K, life insurance, and Flexible spending option.