AddressJob Number 24100435
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position.
JOB SUMMARY
Infrastructure Analyst will provide technicaland functionalsupport to CEC offices and Home agents and will be responsible for assisting operationsleadership with technologyplanning and implementation, as well as performing installations, maintenance and repairs of all property-based computer systems, equipment, telephony, and peripheral devices.
CANDIDATE PROFILE Education and Experience
Technical specialization in PC support and understanding of network infrastructure
Extensive understanding of Windows and Mac desktop operating systems
A+, N+ and/or Microsoft certifications preferred
Experience using MSOffice (including Access)and SharePoint (Reveal)
CORE WORK ACTIVITIES
Performinstallations, maintenance and repairs of all property-based computer systems,equipment and peripheral devices
Primary hardware contactfor technical processes and specific projects
PC support escalation from Tier 1 (Atos) to Tier 2 resources (local iT, Corporate iT and Network Services)
Support basic telephonyconfiguration and in-centermaintenance
Supportfor Sales (in-center & Home Agent), Customer Care,Rewards and Customer EngagementCenter support team desktop portfolios
Support Home Agent deployments
Track and inventory all hardware assets
Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution
Coordinate with onsite Leadership on operational technology needs
MANAGEMENT COMPETENCIES Leadership
Adaptability - Maintainsperformance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner througha variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information fromdifferent sources to drawconclusions, develops andevaluates alternatives andsolutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioralstyles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
Building and Contributing to Teams - Participates as a member of a teamto move toward the completion of common goals while fosteringcohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/orothers; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes actionand goes beyond what is required.
Planning and Organizing - Gathers information and resources requiredto set a plan of action for self and/orothers; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence inthe pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustainsrelationships based on an understanding of customer/stakeholder needs and actions consistent withthe company's service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities,motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results;and ensures employees are giventhe opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Talent Management - Provides supportand feedbackto help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improveperformance of self and/or others.
Business Acumen - Understands and utilizes business informationto manage everyday operationsand generate innovative solutions to approach business andadministrative challenges.
Technical Acumen - Understands and utilizes professionalskills and knowledge in a specific functional areato conduct and manage everyday business operations and generate innovativesolutions to approach function-specific work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software(e.g.,personal computers, word processing software, Internet browsers,etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or dividesquickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands informationand ideas presented through spokenwords and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Salary Range (based on compa-ratio to accommodate all pay zones)
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 1 day after the date of this posting, 6/10/24.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
