Fleet Account Manager

ABOUT US

Founded in 2014 to deliver convenient, trusted, professional, and eco-friendly car care, Spiffy is a rapidly growing technology and services company. Spiffy offers mobile and fixed-site car washing, detailing, high-volume oil change, tire rotation, and other maintenance services to fleets, residences, and office parks from coast to coast. The company does all technology development, marketing, and sales in-house.

JOB PURPOSE

We are looking for a customer-friendly, energetic, motivated Fleet Account Manager to join our team. This position's primary responsibilities are to cultivate and maintain positive relationships with assigned Spiffy clients, consistent calling/emailing to gauge demand, facilitate scheduling requests, and to route technicians to client business locations. Incumbent is responsible for checking technician progress and updating the clients on a continuous basis. This position will be responsible for various administrative tasks.

Location: This position is located at our corporate HQ in Raleigh/Durham, NC.

ESSENTIAL FUNCTIONS

• Manage ticketing system for car sharing platform. Create, edit, assign work for technicians;
• Dispatch, and manage logistics and routing for technicians;
• Track technician's hours and movements throughout the day;
• Call/Email/Meet with various clients to assist in meeting their needs and address any issues that arise;
• Update clients throughout the day on technician movements;
• Respond to client emails and service requests;
• Field inbound calls and text messages from clients and technicians;
• Update dispatch schedule with client requests and create a daily dispatch schedule;
• Create productivity reports for managers;
• Assist other markets and Account Managers as needed;
• Other administrative duties as assigned

TECHNICAL REQUIREMENTS

• Able to resolve problems ensuring that decisions are made based on policies, rules, and organizational directives and solving the emerging problems with clients, operations, and employees;
• Adept at setting priorities and efficiently utilizing people and equipment;
• Ability to listen and take direction agreeably;
• Able to work independently with minimal direction;
• Able to effectively deal with pressure and ambiguity;
• Planning, organizational, and problem-solving skills;
• Ability to multitask;
• Ability to adapt to a fast-changing environment;
• High level of attention to detail

EDUCATION/CERTIFICATION/YEARS OF EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent;
• Customer service experience, internal or external preferred;
• Must be efficient at using a computer, smartphone, and MS Office products;
• Read, write and speak English;
• Microsoft Excel and Google Docs proficiency preferred