Fishers YMCA - Member Services Representative

Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!
Part Time Perks
$250 sign on bonus
Free certifications (depending on position)
Free YMCA of Greater Indianapolis membership
Flexible schedules
Childcare provided when actively working (up to 20 hours per week)
Retirement
Employee Assistance Program
Vendor Discounts
POSITION SUMMARY
The primary function of this position is to provide excellent Member Services.
Available shifts are Monday through Friday - Afternoons and Weekends (Between 2:00pm-8:00pm).
MINIMUM QUALIFICATIONS

• At least 16 years of age
• High school diploma or equivalent preferred
• Basic member service skills and telephone etiquette
• Data entry skills and basic computer proficiency using standard word processing
• Ability to learn and use YMCA software programs
• Math and calculator proficiency
• Knowledge of filing and basic office procedures and the ability to use the copier and fax machine
• Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.

ESSENTIAL FUNCTIONS
1. Provide safe environment for all participants, volunteers and staff and may aid staff and members during emergencies.
2. Greet members with a smile and represent the four core values of respect, responsibility, honesty and caring.
3. Process program registrations, payments and credit requests for members and participants.
4. May assist with giving presentations to prospective members.
5. May process memberships (paperwork and postings).
6. May create membership photo IDs and issue temporary cards as needed.
7. May make wellness and massage appointments.
8. Answer phone calls and give accurate information regarding the Branch programs and/or membership.
9. Check opening and closing cash drawer for proper amount and denominations.
10. May balance funds and receipts after each shift.
11. Document any concerns voiced by members.
It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.
Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.

Employee assistance program, Flexible schedule, Childcare