First Responder Liaison for 988 Crisis Response System

Position is expected to renew for another 1-2 years.

Candidate may need to attend an out of state conference (Arizona). Expenses will be reimbursed.

Position is remote, Monday thru Friday, 37.5H week. Hours are flexible between 7am and 4:30 pm.

First Responder Liaison for 988 Crisis Respones System

Description of services:

• Facilitate Indiana's 988-911 Interoperability Committee
• Oversee communication plan and act as go between for 988 and 911 / First Responders
• Facilitate process to debrief scenarios or real-life examples to identify gaps in the system
• Provide technical assistance and support for addressing problems that arise between law enforcement/First Responders and crisis care continuum
• Assist with development of relationships between providers in the crisis care continuum and law enforcement/First Responders
• Gather and organize data relevant to 988 Crisis care continuum and justice system (including but not limited to JRAC, IDOC, IDOJ, PSAPs, etc)
• Identify and develop training for 911 PSAPs, law enforcement officers, First Responders, etc. as it pertains to 988 in Indiana
• Develop and maintain operating manual, including but not limited to: data dictionary triage process, safety concerns, pros and cons of access points, as well as technology and access
• Develop and implement integration plan for fire, law enforcement, and CIT, development of training and resources, and identify sustainable funding
• Establish program evaluation plan, best practices, and data collection methods
• Desired qualifications:
• Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis
• Experience with any First Responder profession (911, Law Enforcement, Fire, EMS, etc)
• Familiarity with
  • Law enforcement and 911 PSAP culture and standards
  • SAMHSA Behavioral Health Crisis Care Best Practices
  • De-escalation techniques, motivational interviewing, and collaborative problem-solving skills
• Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities
• Ability to work collaboratively with cross functional teams
• Clear communication and presentation skills
• Ability to handle stressful situations with poise and assertiveness
• Comfort, willingness and ability to learn, adopt, and utilize new technology and software
• Excellent project coordination skills, including multitasking and setting priorities on work assignments