First Impression Specialist

Agent Pipeline is an industry-leading, award-winning, National Marketing Organization specializing in the Life and Health industry. Our core values of family, respect, service, partnership, and integrity lead the way, guiding us as we continue to grow and evolve. We are proud of our West Virginia roots, and even prouder of our employees who are the heart of Agent Pipeline.

Visit https://www.agentpipeline.com/culture to learn more about us!

We are currently looking for a First Impressions Specialist to join our team. This position will deliver a personal and professional experience to our agents and visitors. The ideal candidate loves interacting with people from all over the country and will extend our best-in-class service to agents over the phone, ensuring they are transferred to a dedicated team member who can further assist them.

Essential Duties and Responsibilities include the following

• Serves as the first point of contact for our guests, setting a welcoming and hospitable tone for their visit and advising proper personnel of their arrival;
• Assists with hospitality preparations for visitors;
• Assists with managing carrier update notifications in our CRM;
• Answers incoming calls routed through our main line and requests information on how we can assist them to ensure they are routed to the proper team member;
• Maintains security by following procedures, monitoring sign in sheets, and issuing visitor badges;
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations;
• Assists with basic data entry tasks as needed; and
• Other duties as assigned.

Skills/Competencies

• Problem Solving - Identifies and resolves problems in a timely manner. Develops alternative solutions and works well in group problem solving situations.
• Quality Management - Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values.
• Confidentiality - Ability to respect the confidentiality of information acquired as a result of professional and business relationships and should not disclose any such information to third parties, coworkers, family, or friends without proper and specific authority unless there is a legal or professional right or duty to disclose.
• Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently.
• Professionalism - Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.

Qualifications: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education and/or Experience:

• High School diploma or 1-2 years related experience and/or training, or equivalent combination of education and experience.

Agent Pipeline is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person