Fire Sprinkler Service Coordinator

We are looking for a Fire Sprinkler Service Coordinator to join our team!
As the Fire Sprinkler Service Coordinator, you're responsible for organizing, scheduling, and managing the flow of activities for the Field Technicians as well as monitoring the daily schedule and adjusting as needed to complete the expected and upcoming work in the short term. Handle all inbound emergency field assignments and other job site related calls. Responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.
In this role you will:

• Ensure field crews have an appropriate amount of work that can be executed and communicate to supervisors/managers any irregular performance in the field.
• Manage real time adjustments to technicians' schedules due to resource changes or business conditions should they change during the day.
• Schedule all field projects for upcoming jobs after communication and collaboration with various internal and external departments.
• Dispatch team of technicians ensuring maximization of productivity, travel time, overtime, and other key resource metrics.
• Create and maintain service ticket and job queue databases from sales turnover to close out.
• Invoice all completed service tickets and progress billings for construction projects.
• Maintain positive internal and external relationships as a critical touchpoint with PSI operations.
• Establish uniform correspondence procedures and style practices consistent with PSI's policies and procedures.
• Use software to maintain customers, create work-orders, appropriately invoice clients for work completed, and close jobs for final disposition.
• Order parts and ensure timely delivery for scheduled service jobs Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns.

Requirements:

• High School diploma or equivalent
• 1-2 years' experience in a coordinator role preferred
• Knowledge of Fire Alarm, Fire Sprinkler or Fire Suppression systems (or other service industries) a plus

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.
Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.
Why join us?

• Medical, Dental, Vision Plans
• Company-paid Life and Long-Term Disability Insurance
• Health Savings Account with generous company contribution (HSA)
• Flexible Spending Accounts for Medical and Dependent Care (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) plan
• 10 paid holidays off per year
• Safe Harbor 401(k) Retirement Plan with liberal company match

Candidates selected for this position will be subject to a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.
Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.