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Form of workJob Description
The Financial Service Officer effectively counsels students and parents on the availability of Title IV Programs to achieve their educational goals within federal guidelines. The Financial Service Officer can assist and answer questions regarding a student’s financial aid package and payments. The Financial Service Officer provides guidance and assistance to Centralized Financial Services and Student Accounts to ensure that students are packaged promptly and within compliance standards. The Financial Services Officer will work directly with Centralized Financial Services, Student Accounts, and the Executive Director to develop improvements to the overall quality and environment of the Financial Aid Office at Ancora Education.
KEY RESPONSIBILITIES
Counsel incoming, continuing, and reentry students on the availability of Title IV funds and resources to cover their tuition and living costs
Answer student questions regarding completion of the Federal Application for Federal Student Aid and Direct Loan Entrance Counseling
Resolve conflicting information that is identified between Financial Aid Documents as well as other student files within the Institution
Effectively communicate with Admissions to ensure future registrations have obtained appropriate documentation for packaging
Ensure files are uploaded into the campus operating system
Provide updates to Centralized Financial Services and the Executive Director on students who have not submitted documentation or required paperwork to receive Title IV funding
Counsel students and parents regarding Title IV programs and student payments
Collection and posting of student payment plans
Establish timelines and payment plans to bring students current on outstanding account balance
Effectively use and track activities in CampusNexus
Other duties as assigned
Assist students with the completion and apply for all Non-Title IV fund sources including but not limited to VA Funding, State Grants, and scholarships.
MINIMUM REQUIREMENTSHigh School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
1 year of experience in a customer service-related field
Ability to multitask while maintaining organization
Candid, honest, respectful communication skills (both verbal and written)
Experience using Google Office
Highest levels of integrity, trust, respect, and professionalism, with the ability and willingness to handle sensitive and confidential situations and documentation
Must be current on any student loans
PREFERRED QUALIFICATIONS
1-year prior experience in financial aid /loan servicing/collections
Experience with CampusNexus Software
Associate’s degree or higher from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal-opportunity employer that maintains a policy of nondiscrimination concerning all employees and applicants for employment. All employment decisions are made without regard to an individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
