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SalaryContact Center-Financial Service Representative- $19 per hour – FT/PT
Do you possess effective communication skills? Do you strive to provide consistent and efficient service to others? If you are looking to find your fit with a growing company, Metro has a great opportunity for you!
The Financial Service Representative’s primary responsibility is handling all member service calls in a professional and knowledgeable manner. This requires the ability to cultivate and develop relationships, establish trust, recognize solutions that would benefit the member, and answer their requests in a friendly, efficient, and accurate manner.
Position responsibilities include:
- Answer member service phone calls for the Credit Union by greeting members in a friendly manner, handling their transactions efficiently and accurately, offering them additional products or services when it benefits them, and ending the call in a polite manner.
- Provide quality service to members through various methods of communication including video, chat, message center and email.
- Perform requested transactions for members including but not limited to answering questions, providing account history or balance information, placing stop payments on drafts or EFT's, handling wire transfer requests, processing check orders, providing card, online banking, fraud/dispute troubleshooting, and blocking or reordering cards when appropriate.
- Maintain an upbeat and positive attitude at all times.
- Develop relationships with the members who you work with on a regular basis.
The ideal candidate will have:
- Effective communication skills to be utilized by phone, in writing and/or virtually
- Experience in a service-oriented job
- Ability and willingness to learn quickly
- Strong computer aptitude
- Ability to multi-task
- Bilingual a plus
Benefits:
- Possible hybrid in office and work from home schedule
- Vacation, Personal Leave, Paid Holidays
- Medical, Dental, and Vision coverage
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Tuition Reimbursement
- 401(k) with Employer Matching
- Flexible Spending Accounts (medical & daycare)
Come be a part of Metro Credit Union!
