Financial Inclusion Officer

About Us
Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.
Job Summary
The Financial Inclusion Officer is responsible for membership outreach to community organizations, churches, and employers; and developing Hope Affinity Network (HAN) partnerships that will provide business outcomes with HOPE's financial products and services. This position is responsible for loan and deposit production, maintaining contact with and managing relationships with community partners and HAN partnerships. The Financial Inclusion Officer will collaborate with other lines of business to leverage the credit union's full suite of products and services. This position requires considerable judgment, creativity, organization, and time management. Duties and skills include but are not limited to onsite membership drives, representing the organization in the community, managing a wide range of partnerships and programs. Confidentiality is involved, and sensitive situations may be handled. The Financial Inclusion Officer may be located in the various markets of HOPE.
Primary and Essential Functions

• Contact local employers, nonprofits, faith-based groups, and their employees/constituents to connect with HOPE's financial products and service through development of HAN partnerships.
• Responsible for loan and deposit production
• Plan and coordinate onsite membership drive at partner organizations.
• Manage HBCU relationships and development of strategies to strengthen Hope's impact on campus.
• Identify business development opportunities to grow Hope's presence in the market.
• The Financial Inclusion Officer will consult with HOPE's internal and external Advisory Councils.
• Manage various partnerships and programs to support credit growth.
• Promote cooperation and joint business development efforts between lines of business.
• Manage and track production of HAN sites and make recommendations on site viability.
• Uses considerable judgment and creativity in organization and time management.
• Provide excellent member service.
• High level of external and internal public contact, management of varied partnerships; strong composition and editing of varied written materials.
• Supports Strengthening HOPE Initiative that values an organizational culture for open collaboration and high performance.

Secondary Functions

• Work closely with other program areas of HOPE, the mortgage lending team, community and economic development, and the Hope Policy Institute.
• A professional and resourceful style; the ability to work independently, as a team player; and the initiative to take responsibility to address issues as needs arise.
• Perform general administrative duties such as attending meetings, report production, etc.
• Assist as needed with branch operations.
• Lending responsibilities as indicated in the Consumer Loan Policy for A/B/C paper and share and CD secured loans for designated Financial Inclusion Officer
• Process consumer loan applications.
• Open membership accounts
• Provide information required for investor reporting, as requested by the Investor Relations department.
• Generate reports and information required for management and reporting.
• Complete other duties as assigned.

Regulatory Compliance Requirements

• Must comply with registration requirements with National Mortgage Licensing System (NMLS)
• Must comply with provisions of the Bank Secrecy Act (BSA).
• Must comply with all provisions of the Privacy of Consumer Financial Information regulations.
• Must comply with all provisions of the Right to Financial Privacy Act.
• Must comply with all provisions of the Children's Online Privacy Protection Act.
• Must comply with all provisions of the Consumer Leasing Act (Regulation M).
• Must comply with all provisions of the Electronic Funds Transfer Act (Regulation E).
• Must comply with all provisions of the Equal Credit Opportunity Act (Regulation B).
• Must comply with all provisions of the Expedited Funds Availability Act (Regulation CC).
• Must comply with all provisions of the Fair Credit Practice Rule.
• Must comply with all provisions of the Fair Credit Reporting Act.
• Must comply with all provisions of the Holder in Due Course regulations.
• Must comply with all provisions of the Reserves on Transaction Accounts (Regulation D).
• Must comply with all provisions of the Servicemembers' Civil Relief Act.
• Must comply with all provisions of the Truth in Lending Act (Regulation Z).
• Must comply with all provisions of the Truth in Savings Act (Regulation DD).

Accountability for Business Results

• Membership and deposit growth
• Loan growth
• Growth of HAN partnerships

Specified Authority Level

• Open member accounts
• Access to Retail systems and other computer systems as needed.
• Process and approve consumer loans as designated in the Consumer Loan Policy

Competencies/Skills

• Business or consumer lending skills
• Self-starter and capable of forming relationships and networking with community members/leaders.
• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
• Ability to read and interpret documents, write routine reports and correspondence.
• Ability to speak effectively before groups of customers and employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percent, and interpret data.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to form relationships and network with community members and other leaders.
• Excellent customer service skills
• Ability to work occasionally on weekends and after hours.

Desired Qualifications

• Bachelor's degree, business concentration preferred.
• 2 or more years of experience and/or training; or equivalent combination of education and experience in a related field

Physical Demands

• Employee is regularly required to sit, stand, and walk.
• Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear.
• Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Employee generally spends time in an office environment accessible to the public, customers, and potential customers including outreach activities.
• Noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)