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Form of workJob Description:
- Large portion of role will be placing outbound calls and research apart of a vendor verification project
- Will be supporting lease side of the business
- Provides customer support to internal and external customers.
- Processes financial transactions with attention to detail and a high level of quality.
- Taking inbound calls from customers who have questions about their transactions or outstanding transfers.
- Respond to customer calls related to financial inquiries and technical assistance requests.
- Process audit confirmations and/or calculates leasing contract buyouts.
- This position will have a mix of phone, email, and mail requests that come in regarding Lease, Loan, and Cash Management services.
- Responds to customer calls related to financial inquiries and technical assistance requests.
- Utilizes case tracking system to track and follow up on customer inquiries.
- Executes transactions in accordance with instructions from internal and external customers.
- Processes audit confirmations and/or calculates leasing contract buyouts.
- Completes specialized customer-specific reporting.
- Resolves problems in accordance with established expectations.
- Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.
Qualifications:
- 2-5 years of Customer Service/call center experience
- Excellent attention to detail and Customer Service orientation
- Ability to solve problems and identify when to escalate issues
- Ability to work independently, as well as collaborate on a team
- Experience working in MS Office (i.e. Outlook, Word, and Excel)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
