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Job Description:
At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses.
Primary Responsibilities
Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
Analyzes suspicious activity on customers' accounts and researches history for customer activity
Contacts account officer(s) to assist in verification of items
Maintains company fraud database records
Responds to emails, phone calls and voice mails from branches and account officers
Completes database for Suspicious Activity Report (SAR) referrals
Works under limited supervision following established guidelines and procedures
May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
May provide guidance to less experienced team members
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Four (4) years of fraud or related work experience
Preferences
Bachelor's degree in a related field
Banking loss prevention experience
Experience in the following systems for Debit/Credit, Direct Credit ( DC) Fraud Monitoring: P RM, VRM, Mainframe and Structured Query Language (SQL) Database
Skills and Competencies
Ability to learn additional systems as needed
Ability to work independently with minimal instruction
Efficient in handling and dealing with peak work volumes
Proficiency with Microsoft Office Suite
Strong organizational, analytical and judgment skills
- This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary locations being for: Birmingham, AL , Nashville, TN , Atlanta, GA , or Charlotte, NC .
Dallas, TX
Denver, CO
Houston, TX
Orlando, FL
Salt Lake City, UT
Tampa, FL
Regions will not provide relocation assistance for this position and would be at your own expense.
Position Type Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $42,000.00 USD
Median: $50,650.00 USD
Incentive Pay Plans: This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Riverchase Operations Center
Location: Hoover, Alabama
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
