Financial Cancer Care Program Manager

Come join our team as a full-time Financial Cancer Care Program Manager!

This position is exempt and reports to the Vice President, Mission Delivery.

SUMMARY: The Financial Cancer Care (FCC) Program Manager is responsible for providing program management for an innovative program, Financial Cancer Care. FCC works to help cancer patients and their families tackle the financial toxicity a cancer diagnosis often brings. The FCC Program Manager works with oncology healthcare professionals in identifying patients, facilitates a monthly workshop on financial planning, and manages a cadre of Pro Bono Certified Financial Planner™ volunteers. The ideal candidate is resource driven and passionate about reducing cancer-related financial toxicity for oncology patients and helping patients find the resources they need to cope with their diagnosis.

MISSION: Through an innovative and integrated approach of financial assistance, education and support, Angel Foundation™ helps adults with cancer and their families so they may live life well with stability, strength, and resilience.

WORK Culture: At Angel Foundation™ it starts with “how can I help.” We are a people-first organization that is supportive and collaborative – from our office space and meetings to our programs and events. We are passionate about our mission and dedicated to our common goal of helping each other and the local cancer community.

DE&I COMMITMENT: Angel Foundation™ is committed to being a welcoming community for adults impacted by cancer and the networks around them by providing equitable access to resources and fostering respectful and authentic relationships.

ESSENTIAL FUNCTIONS

• Responsible for the delivery and management of the Financial Cancer Care program and serves as a critical player on the Mission Delivery team.

• Responsible for driving program strategies with measurable outcomes.

• Creates relationships with oncology healthcare professionals to ensure patient awareness of the FCC program.

• Provides materials for and co-facilitates one to two monthly workshops.

• Acts as a superuser of our client database, WizeHive, to ensure all systems, policies, and processes are in place for proper recording, tracking, and reporting of Financial Cancer Care program data.

• Assists in grant writing or reports as needed.

• Matches clients with Pro Bono Certified Financial Planner™ volunteers. Reviews and evaluates client progress and establishes client outreach and retention efforts.

• Works collaboratively with Pro Bono Certified Financial Planner™ volunteers and oncology healthcare professionals in assessing the financial needs of a client and providing resources for support.

• Provides navigation for clients who may qualify for assistance through state, county, or federal programs, foundational grants, and/or replacement drug services.

• Responsible for coordination and delivery of all client and Pro Bono Certified Financial Planner™ volunteer training programs and workshops.

• Promotes the Financial Cancer Care program with key stakeholders, funders, and community organizations through speaking engagements, meetings, and written materials.

• Creates marketing content for fliers, website, social media, and other communications.

• Participates in weekend or evening organizational programming and occasional development events throughout the year.

• Understanding and thoughtful management of program budget.

• Performs other job-related responsibilities as requested.

QUALIFICATIONS

• Bachelor's degree in social work preferred.

• A minimum of three years program delivery and management experience. Experience as a patient financial advocate, financial counselor, medical social worker, or other related healthcare or nonprofit position preferred.

• Knowledge and understanding of oncology services, state and federal financial programs, Medicare/Medicaid, and other health related financial programs and resources.

• Ability to establish and maintain effective working relationships with health care constituents, social workers, oncology experts, Pro Bono Certified Financial Planner™ volunteers, key stakeholders, and community partners.

• High level of comfort in working with individuals and families during times of crisis.

• Excellent organizational, management, communication, and leadership skills.

• Strong business acumen.

• Must be willing to drive program results and monitor impact.

• Must be dependable, flexible, initiative-taking and have a passionate commitment to the mission and culture of Angel Foundation™.

• Ability to work independently, exercise good judgment, and maintain confidentiality.

• Proficient in Microsoft Office software.

• Confident presentation skills.

WORK ENVIRONMENT

• Flexible, hybrid work environment.

• Physical requirements: normal office environment, ability to sit, stand and operate office equipment.

• Ability to lift 25 lbs.

• Travel requirements: some travel may be required. Likely two-three trips to Rochester and Duluth a year.

• Ability to work nights and weekends as program needs necessitate.

KEY COMPETENCIES

• Leads with empathy and compassion

• Ability to build and retain effective relationships

• Excellent oral and written communication skills

• Excellent time-management skills

• Strong patient advocacy and referral skills

• Strong program management and evaluation skills

• Commitment to excellence

• Strong customer service focus

• Strong business acumen

• Results oriented and solutions-focused

• Team player

• Positive outlook

• Innovative

• Independent worker

• Accountable

• Adaptable

SUCCESS METRICS

• Successful acquisition and retention of referral sources

• Successful acquisition and retention of clients/patients

• Successful and timely distribution of stipends

• Successful and timely matching of clients with Certified Financial PlannerTM volunteers

• Program stays within budget

• Accurate financial and data management

• Positive client and volunteer feedback

• Employee retention and satisfaction

BENEFITS

• Employer-sponsored Medical, Dental and Vision

• Employer-paid Group Basic Life/ADD, LTD and STD

• 401(k) with company match

• PTO: starting at four (4) weeks/year

• Holidays: 11 paid and up to four (4) floating holidays

• Professional development stipend

• Employee Assistance Program

Angel Foundation™ is committed to building and maintaining a diverse staff. People of color, LGBTQ-identified individuals, and those with multiple language fluency are strongly encouraged to apply.

Angel Foundation is an Equal Opportunity Employer.