Address
Form of workTitle: Financial Aid Processing Tech
Agency: VP STUDENT ENGAGEMENT & ENROLL SERVICES
Location: Norfolk, VA
FLSA: Non-Exempt
Hiring Range:
Full Time or Part Time: Full Time
Additional Detail
Job Description:
MULTIPLE POSITIONS WILL BE FILLED FROM THIS RECRUITMENT
As the Financial Aid Processing Tech, this position will be responsible for performing the daily operations for processing financial assistance as assigned by supervisor, making financial assistance awards decisions concerning student eligibility for assistance and other administrative service issues, providing high quality administrative service functions and duties including supporting the Counselors with clients and their inquiries and/or requests in regards to student account matters, researching and resolving inquiries by telephone and/or correspondence, and by fax and electronic mail, and will be responsible for the initial administrative processing using the electronic database systems, including application screening, verification, document processing and Federal Student Loan service functions.
Minimum Qualifications:
Demonstrated knowledge of Financial Aid and administrative service programs. Demonstrated knowledge of effective customer service and problem-resolution techniques. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge of information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.
Preferred Qualifications:
Agency: VP STUDENT ENGAGEMENT & ENROLL SERVICES
Location: Norfolk, VA
FLSA: Non-Exempt
Hiring Range:
Full Time or Part Time: Full Time
Additional Detail
Job Description:
MULTIPLE POSITIONS WILL BE FILLED FROM THIS RECRUITMENT
As the Financial Aid Processing Tech, this position will be responsible for performing the daily operations for processing financial assistance as assigned by supervisor, making financial assistance awards decisions concerning student eligibility for assistance and other administrative service issues, providing high quality administrative service functions and duties including supporting the Counselors with clients and their inquiries and/or requests in regards to student account matters, researching and resolving inquiries by telephone and/or correspondence, and by fax and electronic mail, and will be responsible for the initial administrative processing using the electronic database systems, including application screening, verification, document processing and Federal Student Loan service functions.
Minimum Qualifications:
Demonstrated knowledge of Financial Aid and administrative service programs. Demonstrated knowledge of effective customer service and problem-resolution techniques. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge of information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.
Preferred Qualifications:
