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Pay Grade: 12
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
As leader in the hospitality industry, Levy is seeking an Field Technology Manager to join our team supporting Tropicana Field, home of the Tampa Bay Rays, Al Lang Stadium, home of the Tampa Bay Rowdies and Charlotte Sports Park, home of the Tampa Bay Rays Spring Training.
Ensuring all systems are working properly and efficiently is critical to the success of our overall operations. We are looking for someone who has great attention to detail, knowledge and understanding of the role technology plays in our industry; who is obsessed with solving problems and thrives in a fast-paced environment; who is confident and comfortable speaking with internal and external stakeholders; and who desires to learn quickly and grow their career.
Day in the Life (includes, but not limited to):
* Primary point of contact in-venue for all Information Technology related systems
* Support all Food & Beverage (Concessions, Premium, Clubs, and Suites) and Merchandise related technology including computer-aided vision Point-of-Sale hardware and software including system change management, preparation, maintenance, testing, troubleshooting, upgrades, and event support.
* Collaborate with technology vendors, on-site support, Regional IT, and location personnel for IT related issues.
* Foster healthy relationships with venue management and Levy operations teams
* Analyze IT infrastructure and systems performance to assess productivity levels, upgrade requirements, and other metrics; including documentation of technical issues and resolutions
* Review and evaluate new technology and system offerings against current and future business needs and work with Home Office IT and Digital Strategy Team to make recommendations for implementation.
* Advising Operations on best practices and creating and/or adjusting SOPs to support POS/Technology requirements across the venue.
* Other tasks as assigned.
What You Bring to the Table
* BS/MS in Computer Science or related field; or equivalent combination of education and experience (at least 5 years); previous IT/systems leadership experience
* Knowledge of implementing hardware and software in the hospitality industry required
* Proven aptitude for leading a team and ability to communicate effectively and efficiently with various stakeholders.
* Proven experience in configuring, maintaining and supporting technology systems, such as POS systems and digital ordering platforms, IP networks, and internet - with passion for understanding and enabling emerging technology
* Effective problem solver with strong attention to detail
* Ability to multitask and remain calm in stressful situations.
* Excellent communication skills (oral and written), interpersonal, organizational and time management skills.
* Ability to work individually as well as a member of a team and collaborate with others outside the venue.
* High-energy, self-motivated, action oriented, positive and humble attitude, flexible, hard-working, high level of integrity.
Schedule & Travel
* Ability to work long shifts (before, during, and after scheduled events)
* Ability to work nights, weekends, and holidays
Curious about Life at Levy? Check it out: Levy Culture
Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Req ID: 1256834
Levy Sector
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KACEE L COLEMAN
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