Field Technician, Technology Ii - Product Link Installation - Reno, Nv

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

JOB DUTIES:
Shift
1st/Day Shift
Location
In-Shop
Schedule
Schedule to be determined by Supervisor.
Salary Range
$25 to $30 per hour
JOB SUMMARY:
Install, troubleshoot, and repair telematics devices and components. Perform software updates and troubleshooting. Communicate regularly with internal and external clients regarding the status of scheduled installations, repairs and hardware/software updates.
ESSENTIAL FUNCTIONS:

• Install, trouble shoot, and repair telematics devices. Perform hardware and software updates as necessary.
• Perform intermediate level trouble shooting of digital and analog electronic components, electrical wiring, and related mechanical systems.
• Travel to client locations which may include construction, mining and landfill sites.
• Prepare detailed service reports and submit to billing department in a timely manner.
• Maintain company vehicle and equipment in optimal condition. Uphold professional image that reflects positively on the company.
• Travel out of town for days at a time and work evenings and/or weekends as necessary.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

• Ability to perform complex installations for two or more product lines.
• Assist with training of new technicians.
• Own and maintain required personal tools.
• Learn and utilize company business systems for research, placing orders, and tracking job related activities.
• Assist Technicians I and III with grade control installations as needed.
• Follow standard operating procedures.
• Perform preventative maintenance duties as needed.
• Schedule own work for maximum efficiency and effectiveness in service planner's absence.
• Develop client relations that enhance and inspire trust in the company brand.
• Complete product specific training as instructed.
• Maintain open communications with manager and peers. Communicate with proper individuals to clarify instructions, solve technical related issues, or discuss scope and progress of job.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong computer and phone skills to send emails/texts; use Microsoft Office applications; and access and search the internet.
• Ability to utilize a laptop computer to access and maintain work order system, email, order parts, perform software updates, and locate installation and repair data, complete registry editing.
• Ability to read and interpret electrical system diagrams to perform installations and repairs.
• Knowledge of analog and digital sensors and their application and utilization to augment GPS data.
• Ability to troubleshoot electrical wiring on heavy equipment.
• Knowledge of multi-meter and ability to test for voltage, current, and continuity.
• Knowledge of functionality and application of GPS and telematics devices.
• Intermediate mechanical skills; knowledge of fabrication practices; and ability to use hand and portable power tools.
• Adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.
• Ability to work in a collaborative, team oriented manner.
• Ability to travel to remote locations, stay overnight, as well as work weekends and after hours.
• Ability to make decisions and work independently.
• Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Minimum of 1 years of experience with common automotive systems and equipment.
• Ability to achieve MSHA certification.
• Current Driver's license.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers, and talk and hear.
• The employee is frequently required to sit, stand, walk, reach with hands and arms, climb or balance, squat or kneel, and crouch or crawl, drive for long periods of time.
• The employee must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, peripheral, depth perception and distance.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to risk of electrical shock.
• The employee is frequently exposed to moving mechanical parts, high precarious places, extreme cold, extreme heat and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions and taste or smell.
• The noise level in the work environment is usually loud.
• Machinery and tool operation requires the use of safety equipment to include but not limited to eye safety glasses and hearing protectors.

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment