Field Technician Iv - Outside Plant Maintenance

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Under general supervision the Broadband Technician (BBT) IV repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.
Responsibilities

• Provides quality internal and external customer service reflecting the Company values
• Coaches and mentors other technical operations team members
• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Serves as a mentor to other team members, providing instruction, support and direction
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Resolves issues at installation and on scheduled service call from customer's electronic devices to tap
• Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Uses small hand tools, power tools, meters, and other test equipment

Qualifications

• External applicants must have a minimum of 12-18 months' Outside Plant technical experience
• Internal Field Service Technician applicants must fully complete their field service career progression program, and spend twelve to eighteen months as an Outside Plant Tech III to be deemed eligible
• High school diploma or equivalent
• Appropriate valid driver's license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to communicate in person and by telephone
• BDS certification preferred
• Home security installation experience preferred
• An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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