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Form of workJob Description
MCA, your trusted advisor for wireless communications, data, and security services is seeking a Field Technician for our Beaufort, SC location to support our growing Motorola Shop Services division. Two-way radios are the go-to technology for enterprises around the world; connecting people wherever they need clear, instant, and reliable communications.
MCA is building a team of people who share our values of service first, collaboration, trust and engagement. We take our work and our customers seriously and believe that our best work can also be fun. There is no better time to jump into this fast-growing environment of the MSS industry. When you join our team, you join the MCA family!
There’s not a typical day for an MCA Field Technician. Some days you….
Make It Happen: Installs, programs, and maintains complex communication equipment to get customers up and running.
Save The Day: Be hero to the heroes. Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, utilities, manufacturing, and other mission critical customers.
Rainmaker: Design and upgrade customer systems to the latest technologies and solutions.
WHAT YOU WILL BE DOING:
- Assists and collaborates well with team, Service Manager, and customer.
- Team-focused with a passion to meet customer needs.
- Resourceful technician, sometimes needs assistance/guidance from others.
- Demonstrates a willingness to learn and be mentored on a new technologies in communications and equipment.
- Strong communications skills end user and third parties
- Completes assigned tickets properly and on-time
- Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates
- Able to serve in an on- call rotation and provide 27/7 technical support.
WHAT YOU WILL BRING TO THE TEAM:
- Minimum 2 years, average of 5+ years of technical service and installation experience.
- Proven track record of providing hands-on operational, technical and installation support / service to complex radio and other wireless communications systems / equipment.
- Diagnoses, troubleshoots, and solves complex equipment, programming, system and installation problems / issues.
- Extensive knowledge / understanding of radio theory, RF propagation characteristics at various frequency bands and communications systems.
- Subscriber programming expert and can successfully program various radio types based on customer requirements.
- Partners with customers to develop an installation / programming strategy and coordinates with team to ensure access to locations where products will be installed.
- Can assist in the scoping out and quoting of service, installation, and programming projects.
- Ability to read schematics, block diagrams, and flow charts to maintain or repair supported electronic systems and equipment.
- Can lead team and work area to ensure proper staging and execution of work, and that a safe environment is maintained.
- Supports the development of talent and technical skill sets of the service team.
- Demonstrates a willingness to learn and mentor on new technologies in communications and equipment.
