Field Technician

BCforward is currently seeking a highly motivated Field Technician at Andover, MA.Position Title:Field TechnicianLocation: Andover, MA 01810 Anticipated Start Date: 05/27/2024.Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 08+ Months Contract with Strong Possibility to Extension. Job Type: [FULL TIME (40 HRS WEEKLY)] [CONTRACT], [ONSITE] Pay Range: $21.60 - $22.00Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description:Responsibilities:

• Provides on-site client-facing support; including installation, servicing, and repairing systems.
• Quality checks the operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/ service areas for follow-up, testing, and troubleshooting.

Basic Qualifications:

• 3+ of field support experience.
• Hardware/ software installation, support, and troubleshooting.
• Experience with Windows 10.
• Experience with MS Office and OS365.
• Configuring new PCs/ notebooks via SCCM imaging.
• Ticket management experience.
• iOS device familiarity.
• Lift and carry up to 40 lbs.

Work Environment:

• Office environment.
• Walk-up Kiosk support.
• Vending and Locker resupply.
• MAC iOS experience is highly preferred but not required.

Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. Keywords:Hardware/ software installation, support, and troubleshooting, Windows 10, MS Office and OS365, PCs/ notebooks via SCCM imaging, Ticket management. About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222433 when responding to this ad.

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