Field Technician

Field Technician, IT

Direct Hire or C2H

Central California Clients are located between Sacramento and Los Angeles

Our client, a leader in the emergency response space, is adding to their growing team in Central CA! The Field Technician is the primary on-site support for most basic installation and troubleshooting activities at their customer sites. The right person will be able to work on-call and have customer facing experience. The company will provide you with a car to use for travel to client sites!

Summary:

75% of your time will be focused on -

Serves as the primary on-site support for basic installations, site visits, and assisting more senior staff with site surveys and more complex installations and troubleshooting.

Services primarily hardware and software system components and any necessary upgrades and basic maintenance.

Assists senior staff with equipment inventory, staging, and configuration.

Logs and tracks all service order activity, maintains history records, and related problem documentation.

Consults with senior team members and their liaisons to understand software and hardware errors.

And the other 15-25% will be

Coordinates with the assigned Project Manager, VP of Implementations services, and/or Field Service Manager for daily and weekly schedules.

Promptly notifies Project Manager, Field Service Manager, and customer of any schedule changes or delay.

Communication will be required in-person, by phone, and in writing at the discretion of the Field Service Manager.

Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.

Other duties as assigned.

Requirements:

Work a flexible schedule that may include evenings and weekends

Ability to report onsite at the client site in assigned territory within 2 hours of notification

Frequent domestic travel paid by NGA (85% - once you gain seniority/expertise with the technologies)

Possess a valid state drivers license

Work in confined spaces

Identify wire and cable colors

Communicate effectively with customers and technical personnel/leadership

MUST be able to pass a complete background check