Field Technician

Secur-Serv, a division of Scantron Corporation, is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Why Scantron?

• Focused on professional growth (education, training, and advancement)
• Expansive benefit options (medical, dental, vision, tuition reimbursement, etc.)
• Great culture (actively supports community involvement, well-being program, employee referral program, etc.)

Position Summary
Our Field Service Technicians install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

Essential Responsibilities

• Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Provide updates, status, and completion information to managers, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication.

Requirements

• Associates degree (AA) or equivalent from two-year college or technical school preferred.
• Two or more years related experience and/or training.

Scantron provides training at the office in Omaha, NE, along with, access to a database of manuals and depot support personnel to call if additional support is needed.

• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Driver's License.
• Self-motivated and able to work effectively under minimal supervision
• Ability to diagnose equipment operational errors and product failures.

Physical Demands

• Regularly required to stand, walk, sit, talk, write, and hear.
• Reach with hands and arms and stoop, kneel, bend, crawl, push/ pull, twist and turn.
• Frequently lift and/or move up to 25 pounds.
• Occasionally lift and/or move up to 50 pounds
• Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• printer repair: 1 year (Required)
• copier repair: 1 year (Required)
• kiosk repair: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Upper Marlboro, MD: Relocate before starting work (Required)

Work Location: In person