Field Technician

If you're interested in communicating complex technical information to non-technical users in an understandable and concise format, Robert Half has an open position for a Desktop Support Technician you might be interested in! Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. Located in the Downers Grove, Illinois, area, this Desktop Support Analyst role is long-term contract / temporary in nature.

What you get to do every day

1. Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals.
2. Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.
3. Administer computer desktop support in accordance with established policies and procedures.
4. Support records of daily data communication transactions, issues and remedial actions taken or installation activities.
5. Match hardware repairs with the appropriate vendors.
6. Fix computer problems and recommend appropriate action/solutions.
7. Meet regularly and effectively with ticket submitters.

1. Ability to quickly write reports, business correspondence, user instructions, and procedure manuals.
2. Desktop Support experience.
3. Support Tickets experience highly desired.
4. Solid understanding of Break Fix.
5. Proven knowledge of Equipment Maintenance.
6. End-User Support experience required.
7. Support Tickets experience preferred.
8. Well-founded grasp of DeCommisioning.
9. Desktop support or related experience.