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Form of workAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
After spending six to nine months in the field with senior technicians and successfully completing a training class, a Certification Technician I independently tests a wide variety of HEPA-filtered devices such as biological safety cabinets and chemical fume hoods at Customer sites. Responsibilities include effectively communicating results and ensuring Customer satisfaction. This position also supports cleanroom certification projects working under the supervision of a senior technician.
This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Massachusetts
Performs routine certification and repairs of devices that contain HEPA filters and cleanrooms at Customer sites. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, and adjusting/calibrating by using standard and specialized tools and test equipment. (20-40%)
May perform specialty work such as ASHRAE 110 fume hood testing, National Sanitation Foundation (NSF) accredited certifications, VHP room decontamination, Environmental Monitoring (EM), or compressed air testing upon successful completion of optional internal or external training classes. (0-20%)
Utilizes computer technology to record and upload testing data preferably while at the Customer site. Performs administrative duties promptly as assigned. (10%)
Follows Customer protocols when entering and exiting facilities and abides by all STERIS and Customer Health & Safety procedures. Acts as a positive ambassador for STERIS at Customer sites. (10%)
Ensures Customer satisfaction through proactive communication and commitment to resolving Customer issues and answering questions. (10%)
Communicates regularly with lead technicians, dispatch, and management regarding any changes to the expected schedule and outcomes of service visits at Customer sites. (10%)
Maintains and is responsible for personal tool and testing equipment inventory. (10%)
Identifies potential business growth opportunities and communicates leads to management and sales. (10%)
Must be able to be compliant with hospital/customer credentialing requirements
High School Diploma or GED Required, Associate's or Technical/Vocational School Preferred
Minimum 1 year of experience in a Customer facing position and
Safety mindset
Strong communication skills
Technical aptitude
Troubleshooting and problem-solving skills
Proficiency with computers and Windows software
Organizational skills
Ability to work well independently and in team environments
Good driving record and valid license
Must be able to be compliant with hospital/customer credentialing requirements
Competitive Salary
Annual merit bonus and incentive plans
Medical, vision, prescription, dental and life insurance
401(k) with a company match
Paid time off that accrues from day one and paid holidays
Extensive service training and coaching program
Tuition assistance
Opportunities for advancement
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
