Field Technician

Company Description
Who is Pyrotek? Pyrotek is the most successful global industrial company you've never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!
Job Description
*This is a remote position*
The Field Technician will operate under minimal supervision to provide technical and sales support to customers. Evaluate customer claims for warranty disposition. Schedule and coordinate customer visits and project work to minimize travel expenses and optimize completion dates. Assist Engineering/Manufacturing in design recommendations and new equipment inspections.
Essential Functions/Responsibilities

• Promptly respond to customer and vendor inquiries, and communicate effectively to determine urgency, the type of need, and explain complex issues and resolutions.
• Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.
• Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.
• Precisely inspect and test materials and machinery to ensure correct operations and accordance with all safety regulations and policies.
• Correctly inspect and verify dimensions of parts to ensure conformance to specifications.
• Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.
• Thoroughly investigate customer complaints to determine if a warranty claim should be approved; make a failure determination as to whether the failure is due to customer error, or if the failure is an internal design or external supplier issue that needs routed to the functional manager for corrective action per the SNIF® Quality Management System.
• Effectively provide timely and detailed reports to the central office based on diagnosis during customer visits, including technical issues, maintenance recommendations and resolutions.
• Competently identify opportunities and organize efforts to minimize expenses and maximize efficiencies.
• Reinforce and assist with continuous improvement efforts in all aspects of design, manufacturing, and customer satisfaction.
• Thoughtfully provide technical training to end-users during installation and commissioning to ensure equipment is operated and maintained properly.
• Provide meaningful support to the global sales team by troubleshooting and making recommendations to repair or replace when working with customers.
• Ensure adherence to ISO requirements by supporting the quality system through maintenance of an active working knowledge of processes, setting an example by following requirements, and participating in continuous process improvements and internal audits.
• Efficiently support the installation, commissioning, and/or maintenance of various Pyrotek equipment and systems, as needed.

Why work for Pyrotek? Check out our videos!
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What happens next? Once you submit your application / resume, a member of the recruiting team will send you an email with a self-schedule link to speak with one of our Recruiters. Watch your email for that link!
Qualifications
Education/Experience
Five (5) or more years of hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry.
Knowledge/Skills/Abilities
Core People Skills. Ability to positively interact and work collaboratively with a diverse group of people at all levels of the organization. Ability to anticipate customer expectations and needs, takes necessary actions to provide customer satisfaction, and enlist the assistance of others as necessary. Genuine with high ethical standards and values and personal integrity and honesty. Ability to apply a large measure of common sense to a variety of situations. Treats people with respect and inspires the trust of others.
Communication Skills. Ability to speak clearly and persuasively in positive or negative situations, listen and obtain clarification, and respond well to questions. Proficiency in writing clearly and concisely and editing work for spelling and grammar. Ability to vary writing style to meet business needs.
Computer/Applications Skills. Proficient computer skills using a variety of software applications systems, including Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD).
Core Business Skills. Ability to exercise sound judgement and discretion in handling of proprietary and confidential information. Ability to work independently, without significant direction and to use resources effectively to "figure it out". Strong critical thinking skills, judgment and keen attention to detail and accuracy. Exceptional prioritization, time management and organizational skills. Ability to write routine reports and correspondence.
Technical Skills. Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures. Basic knowledge of raw materials, production processes, and basic machinery. Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
Travel and Work Requirements. Ability to travel by land and air up to 80% both domestically and globally. Valid driver's license and US Passport, or ability to obtain required. Ability to work extended hours based on the needs of the business.
Physical/Sensory Requirements
The following physical activities described here are representative of those required by an employee to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.
Must be able to sit and stand for long periods-of-time, bend and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.
Working Environment
Generally, work within an office and/or manufacturing environment with regular exposure to noise, heat and/or cold conditions where company-provided Personal Protective Equipment (PPE) is required. Fire-resistant PPE will be required when working with molten metal. Travel by land and air may be required both domestic and international.
Additional Information
The minimum and maximum hourly range for this full-time position is $70k - $90k + benefits. Relocation benefits may be available, if deemed applicable based on candidate location.
Our salary ranges are determined by role, level and location. Within the range, individual pay is determined by work location and additional factors, including but not limited to job-related skills, experience, and relevant education and/or training. Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits.
Pyrotek benefits include:

• Medical, Dental, Vision after 31 days
• Paid Vacation & Sick Leave
• 401(k) with generous match
• Profit Sharing
• Supplemental Benefits

For a full summary of Pyrotek's benefit offerings, please click HERE.
For a full job description, click HERE.
$70000-$90000 / year
Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
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