Field Technical Support Representative

BCforward is currently seeking a highly motivated Filed Technical Support/ Network Support in Quincy MA.
Position Title: Filed Technical Support/ Network Support

Location: Quincy MA 02171

Anticipated Start Date: Tentative start Date 07/01/2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 06 months Contract with a strong possibility of extension

Job Type: Contract (40 HRS WEEKLY), [CONTRACT], [ONSITE]

Pay Range: $20/hr - $24/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
Network+ certification, ITIL, ITSM
Job Description:
Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development, and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.
Responsibilities:
Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems.
Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.
Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
Resolves technical issues of moderate complexity within a given technical area.
Partners with members of a given team or other IT teams as appropriate.
Identifies potential escalations and proactively alerts management.
Provides solutions to prevent problems from occurring in the area of responsibility including patch management.
Reviews implements and verifies changes/ solutions of medium complexity and risk.
Ensures configuration management database entries are complete and accurate.
Provide on-site field support to customers and their suppliers including installation, servicing, and repairing systems, and equipment and escorting any client/ vendor suppliers.
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories.
Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate-deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies,
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue.
Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity on their computers.
This will involve a demonstrated understanding of networking basics, TCP/ IP, VPN, secure access methodologies, and wireless technologies.
Perform IMACD activities within SLAs - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues.
This communication also needs to be provided to IT and in English (Mandatory).
Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills.
Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
Documents solutions and incident resolution case notes in English in assigned reporting systems
Audit, maintain, and manage the device's asset management systems.
Strong understanding and support of shipping & receiving, inventory, and warehousing practices.
Assist in loading and unloading shipments.
Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle.
Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks.
Work with and/or around moving mechanical parts.
Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull.
Education and Experience Required:
Bachelor's degree in Management Information Systems Computer Science or equivalent experience and a minimum of 3 years of related experience or a Master's degree and up to two years of experience.
Knowledge and Skills:
Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).
Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).
Basic skills in scripting and or programming language.
Knowledge and experience with the Information Technology Infrastructure Library (ITIL) reference model.
Strong initiative, problem-solving, priority-setting, and collaboration skills.
Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self-confidence.
Network+, A+, Linux+ certifications.
Work Environment:
Office environment
May require weekend work
May require shift work
Keywords:
Field Technical Support/ IT Support/ Network Support/ Field Service/ Network Technician
Who to Contact: Priyanka Samindla
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 224143 when responding to this ad.