Field Tech Specialist

BCforward is currently seeking highly motivated Field Tech Specialist for an opportunity in Raleigh, NC

Position Title: Field Tech Specialist

Location: Raleigh, NC

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 2 Months Contract

Job Type: FULL TIME Contract

Pay Range: [40.00/hr.] - [44.00/hr.]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

Provide customer support across counties listed in accordance with Service Level Agreements set forth by the clients IT department.

Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.

Expectations of nonspecific responsibilities should include, but are not limited to, the following:

• Understand computer systems to ensure that all components will integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
• Provide training for judicial staff on an as-needed basis.
• Test and recommend hardware and software configurations on an as-needed basis.
• Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
• Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
• Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles. Travel reimbursement eligible.

Knowledge, Skills, and Abilities / Competencies

Knowledge of: The design and implementation of Ethernet topology networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components.

Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analysing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.

Ability to: Analyse needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.

Minimum Education and Experience Requirements

• Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222668 when responding to this ad.