Field Tech Coordinator

Responsible for scheduling jobs for Field Technicians by matching the requirements of the job with the skill sets of the Field Technician, coordinating technician travel and managing expenses, maintains appropriate level of communication with technicians, customer and sales representatives, monitoring and tracking Field Technicians’ certifications, and facilitating technician training, as needed. Providing support as needed with employer projects and initiatives; interacting with a variety of staff at all levels; remaining flexible, resourceful, proactive and efficient with a high level of professionalism and confidentiality.

• Determine the best Field Technician for a given job, with incomplete information, by being able to balance the following: job requirements vs. Field Tech qualification and skill sets, internal and external customer needs vs personal Field Tech needs, jobsite conditions vs Field Tech ability, and job duration vs. individual Field Tech personal travel requirements/conditions
• Protect the company from risk by ensuring most difficult jobs are assigned to skilled and experienced technicians only, all contractual paperwork is completed, and Field Tech safety requirements are met and PPE is available
• Review performance with all new and developing technicians on a job by job basis. Understand developing skill sets for each technician and allow technicians increasingly difficult/complex jobs as they demonstrate competence
• Develop and maintain an understanding of each Field Technicians skill set. Independently decide on when technicians need additional training in certain areas and what additional skills should be learned. Work proactively to develop and improve the skill set of each individual Field Technician.
• Manage tech personal requests, tech skill sets, and tech personalities to ensure the right tech is scheduled to jobs that the tech can successfully complete
• Using personal experience, extract information from the inside and outside sales team by asking thoughtful questions. Scrutinize information that appears incomplete or ambiguous. Only schedule jobs with enough information to get a qualified tech scheduled and request additional information as needed.
• Communicate company initiatives and direction to the Field Technicians
• Gathers feedback from all stake holders including customers, Field Technicians, sales department and rental team. Works to streamline and improve business processes for the execution of Field Technician orders.
• Reduce billing errors by reviewing completed rental orders before they are invoiced to the customer. Review data against verbal feedback provided by technician and submitted in writing
• Be able to execute rental orders through the system when needed
• Delegate administrative tasks to Rental Administrator 

Minimum Qualifications for Consideration 

• Education: Minimum High School Diploma or GED equivalent. Five years minimum experience, ten preferred
• Experience: Qualified applicants must possess proficient knowledge and business use of Microsoft Office: Word, Excel, and Outlook; previous experience field experience preferred; the ability to multi-task; organizational skills; previous billing experience preferred. Prior experience managing a staff a plus.