Address
Form of workRequisition ID: 170428
Job Level: Entry Level
Home District/Group: DHO Kiewit Business Services
Department: Shared Services
Market: Corporate Home Office
Employment Type: Full Time
Position Overview
At Kiewit, our goal is always to provide the best service and value to our customers. We established our Kiewit Business Services team 12 years ago that delivers the same high level quality service to our internal teams in the field. This organization provides financial services, Field Support, payroll, accounts payable, vendor support and business relationship management functions for our company. We are hiring a Field Support Lead to be a part of this high performing organization, responsible for providing outstanding support and customer service to all areas of the Kiewit organization. In this role you will lead and train Field Support Coordinators that are handling inbound calls, email cases, and chat requests covering a variety of services provided by KBS. It is a fast-paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit's core business activities. The KBS Field Support team provides the front-end support for all departments within Kiewit Business Services and is part of the Organizational Services Department.
At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals - they're the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won't find just anywhere. We're always pushing new limits. You can too.
District Overview
Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value. Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.
Location
This position is based out of our Kiewit Business Center at 12720 I Street but will be moving to our new office location at 7700 Eastport Parkway, La Vista Nebraska mid 2024.
Responsibilities
Lead a team of Field Support Specialists which will include training, mentoring, quality control, productivity and providing guidance with troubleshooting and problem solving.
Understand and fully utilize ServiceNow technology to alleviate customer-impacting concerns; ensure prompt and accurate assignment and resolution of service requests.
Monitor team workloads and assist and backup as necessary; support team in responding to internal customer questions and concerns.
Provide excellent customer service to all internal and external Kiewit departments; understand Kiewit's core business, organizational structure and departmental functions; promote a sense of urgency toward business-critical issues.
Understand, communicate and monitor internal control processes and procedures within the Field support operations team.
Communicate pertinent information to supervisor and manager immediately; provide specialist performance feedback to manager.
Support and participate in collaboration activities to promote and implement continuous process improvement.
Perform other job specific tasks as needed or assigned.
Qualifications
Minimum of three (3) years of professional business experience in an office environment, providing customer support.
Proficiency in MS Office Suite
Associates or Business degree in Business (or related field) preferred.
Previous SAP experience preferred.
Experience with ServiceNow or similar system preferred.
Strong oral and written communication skills.
Prior work experience in a shared service organization, providing customer support preferred.
Demonstratable Leadership skills including relationship building, coaching, collaboration, team building, problem solving and decision-making
Excellent organization and time management skills; ability to develop specific goals for the team and plans to prioritize, organize and accomplish daily work and projects
Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization and develop highly effective teams and alliances
Highly motivated and self-directed; initiative and a sense of urgency to get things done
Critical thinking and problem-solving skills; ability to use logic and reasoning to analyze and identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Other Requirements:
• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.
We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
There's no limit to what you'll do at Kiewit. Whether you're building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people's lives for generations to come.
Here you'll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities.
We offer our full-time staff employees a comprehensive benefits package that's among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.
Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.
We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.
Job Level: Entry Level
Home District/Group: DHO Kiewit Business Services
Department: Shared Services
Market: Corporate Home Office
Employment Type: Full Time
Position Overview
At Kiewit, our goal is always to provide the best service and value to our customers. We established our Kiewit Business Services team 12 years ago that delivers the same high level quality service to our internal teams in the field. This organization provides financial services, Field Support, payroll, accounts payable, vendor support and business relationship management functions for our company. We are hiring a Field Support Lead to be a part of this high performing organization, responsible for providing outstanding support and customer service to all areas of the Kiewit organization. In this role you will lead and train Field Support Coordinators that are handling inbound calls, email cases, and chat requests covering a variety of services provided by KBS. It is a fast-paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit's core business activities. The KBS Field Support team provides the front-end support for all departments within Kiewit Business Services and is part of the Organizational Services Department.
At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals - they're the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won't find just anywhere. We're always pushing new limits. You can too.
District Overview
Kiewit Business Services (KBS) is a cross-functional shared service organization that provides the business units with customer-specific services focused on cost and business value. Our services include non-core, yet essential, functions of our businesses including accounts payable, accounts receivable, change control, human capital management, payroll, project initiation, compliance and continuous improvement.
Location
This position is based out of our Kiewit Business Center at 12720 I Street but will be moving to our new office location at 7700 Eastport Parkway, La Vista Nebraska mid 2024.
Responsibilities
Lead a team of Field Support Specialists which will include training, mentoring, quality control, productivity and providing guidance with troubleshooting and problem solving.
Understand and fully utilize ServiceNow technology to alleviate customer-impacting concerns; ensure prompt and accurate assignment and resolution of service requests.
Monitor team workloads and assist and backup as necessary; support team in responding to internal customer questions and concerns.
Provide excellent customer service to all internal and external Kiewit departments; understand Kiewit's core business, organizational structure and departmental functions; promote a sense of urgency toward business-critical issues.
Understand, communicate and monitor internal control processes and procedures within the Field support operations team.
Communicate pertinent information to supervisor and manager immediately; provide specialist performance feedback to manager.
Support and participate in collaboration activities to promote and implement continuous process improvement.
Perform other job specific tasks as needed or assigned.
Qualifications
Minimum of three (3) years of professional business experience in an office environment, providing customer support.
Proficiency in MS Office Suite
Associates or Business degree in Business (or related field) preferred.
Previous SAP experience preferred.
Experience with ServiceNow or similar system preferred.
Strong oral and written communication skills.
Prior work experience in a shared service organization, providing customer support preferred.
Demonstratable Leadership skills including relationship building, coaching, collaboration, team building, problem solving and decision-making
Excellent organization and time management skills; ability to develop specific goals for the team and plans to prioritize, organize and accomplish daily work and projects
Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization and develop highly effective teams and alliances
Highly motivated and self-directed; initiative and a sense of urgency to get things done
Critical thinking and problem-solving skills; ability to use logic and reasoning to analyze and identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Other Requirements:
• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• May work at various different locations and conditions may vary.
We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
There's no limit to what you'll do at Kiewit. Whether you're building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people's lives for generations to come.
Here you'll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities.
We offer our full-time staff employees a comprehensive benefits package that's among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.
Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.
We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.
