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SalaryThe Field Support Engineer provides support for all product matters related to technical support and troubleshooting for the field sales team, assists in monitoring clinical outcomes, and assists in field team and physician education and patient troubleshooting.
Responsibilities:
- Support field team through initial and on-going training
- Support physician education through initial and on-going training
- Support troubleshooting and technical support field calls
- Work with the sales and management teams to identify training needs for new and existing field team members
- Work with product management to assist in tracking and monitoring clinical outcomes with regard to product performance
- Maintain high standards of personal presentation and promote a professional personal and company image
- Participation and Leadership in discrete elements of Sales Training
- Data analysis and reporting of support inquiries.
Requirements:
- Bachelor's Degree in Engineering field
- Minimum of 2 years successful medical device experience, preferably within neuromodulation or interventional pain industries, preferred
- Ability to problem solve under stress
- Ability to communicate effectively amongst multiple teams and team members; strong communication skills
- Customer focused
- Computer and Proprietary software systems capable
- Ability to support clients in PST
- Must be able to travel at least 25%
