Job Description
- The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
- ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members
- Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.
- Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
- Work with leadership to ensure all callouts are covered.
- Accommodate increased / decreased client staffing requests.
- Manage the No-Fault Attendance Policy
- Represent ABM by participating in client briefings and communicating with Client representatives on a frequent basis regarding operations.
- Manage daily employee lunches and breaks.
- Maintain daily shift report for managers.
- Perform basic administrative, payroll and Attendance functions (as required).
- Maintain communication with Account Managers to monitor and maintain optimum staffing levels.
- Effectively coach, counsel, and discipline employees.
- Conduct Safety and Quality audits.
- Work with Safety Quality Manager to ensure the safety, security, and quality of the operation.
- Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Miscellaneous duties as assigned.
- The individual may be required to stand, walk, and/or drive for much of their work shift.
- Individual may be required to lift to 50 pounds or more for much of the work shift.
- The work environment has a moderate noise level.
- Ability to communicate effectively in the English language. Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
- Ability to effectively present information and respond to questions from managers, clients, customers, and the public. Must also possess and utilize effective listening skills.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Employee must comply with the Company's uniform and grooming standards and must always wear his or her SIDA badge/Airport ID.
- Employee must comply with all guidelines and policies set forth in the ABM Team Member National Handbook & the New York Supplemental Handbook.
- Valid 8 hours annual in-service training certificate 16 hours OJT certificate
- Valid State Driver License
- Three years of Supervisor experience preferred.
- Must be 21 years of age or older.
- Must have a Valid Driver's License
- Must submit to and pass a drug screen.
- Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)
About ABM:
For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most.Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.More than 100 Years of ExcellenceIn 1909, ABM began as a modest window cleaning business. We launched with a dedication to extend the life of our clients’ building assets and to provide exceptional experiences for their customers. That commitment is the foundation of the company ABM is today.Through organic growth and strategic acquisitions, we’ve expanded our platform with integrated services and broad capabilities. Today, we leverage award-winning workforce automation technologies to drive efficiencies in thousands of physical assets we service and maintain. We provide support across more than 10 service areas in more than 15 industries.