Address
Form of work Job Title
Field Service Engineer / Service Technician
Department
Customer Care
Reports To
Product Service Manager
FLSA
Non-Exempt
Location
Hamilton, Ohio
Summary
The Field Service Engineer / Service Technician provides a strategic job at Salvagnini America. The position is responsible for providing on-site troubleshooting and repair of the equipment, customer support and training on state-of-the-art products from stand-alone machines to highly flexible automated systems at our various customer facilities.
Essential Duties and Responsibilities
- This position reports directly to the department manager, and includes the duties of troubleshooting and repair, customer training on the equipment, and on-site modifications to equipment.
- Submission of clear, and detailed, reports documenting the work performed, open points, and closed points in a timely manner.
- Professional appearance and good customer feedback is critical. Adherence to SOP's and implementation of new procedures.
Qualifications
TECHNICAL EXPERTISE:
- Mechanical devices - such as conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.
- Electrical devices - such as PLC’s, Communication Systems, Servo Motors and Controllers.
- PC communications - serial and parallel communication, Ethernet, static/dynamic addressing.
Education and/or Experience
- A 2-year degree in mechanical or electrical technology/or equivalent work experience in the field. Military experience or practical work experience in a similar field will be considered.
- An excellent listener and can also be assertive, persistent, and persuasive.
- Strong interpersonal and written/verbal communication skills.
- Ability to thrive in a high-energy and fast-paced work environment.
- Adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on.
- Strong organizational skills and follow through.
- Fluent in PC use as a development and communications tool. MS Office/Excel/Word skills required.
- Advanced knowledge in the following:
- Mechanical devices: conveyors, pulleys, gears, hydraulic or pneumatic valves and actuators, etc.
- Electrical devices: Servo Motors, Controllers, relays, breakers, troubleshooting
- PC Communications: Serial and parallel communication, Ethernet, static/dynamic addressing.
- Other duties may be assigned.
Travel
Frequent US and occasional international travel will be required, up to 75%, including occasional weekends. You must possess or be able to obtain a valid passport. The individual must possess a valid driver's license, pass a motor vehicle record check and have the unrestricted ability to obtain rental vehicles.
Mathematical Skills
Strong mathematical skills, including Algebra and Trigonometry.
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
PC
Fluent in PC use as a development and communications tool. Fluent in Windows, Excel, and Word.
Cognitive
The ability to recognize and evaluate technical issues and limitations is required. The ability to define and manage expectations is critical. The ability to make sound decisions and actions is required.
Electrical
Competency with Digital Multi-meters. The ability to read and understand electrical schematics is required.
Mechanical
Sound mechanical aptitude is a must. The ability to use common hand tools and read mechanical drawings is required.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The ability to recognize and evaluate technical issues and limitations is required. The ability to define and manage expectations is critical. The ability to make sound decisions and actions is required.
Physical Requirements
Candidate must have the ability to lift 75 lbs. without restrictions. Walking distances, transporting tools through the Customer's location is required. Climbing steps and ladders, working in areas offering tight access is frequently required.
Direct Reports
This job has no supervisory responsibilities.
Salvagnini America, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salvagnini America, Inc. is also committed to providing a drug-free workplace.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
