Field Service Technician

We are looking for Field Service Engineering Technicians to join our Houston and California offices.

Drake Controls is one of Woodward’s largest energy aftermarket business partners globally and recognized Engine and Turbine Retrofitter. We are a dynamic technical sales and service company located throughout the United States and Mexico and each of our facilities is an authorized Woodward Sales and Service Center, and we are a Woodward. We provide support and enhancement to Diesel and Natural Gas Engines as well as Steam and Gas Turbine control systems. In addition to the innovative products and solutions for prime movers, we offer products and solutions for Power Generation and Distribution, and Compressor Anti-Surge Controls.

We were founded on the operating philosophy of maintaining a technically qualified staff knowledgeable in our products and their applications, along with superior customer service.

POSITION OVERVIEW

The Field Service Engineering Technician is primarily responsible for the installation, configuration and commissioning of Woodward Control systems and software for industrial steam, gas turbines and reciprocating engines. The ideal candidate should have:

• strong background in engines and engine management systems; automation and process controls and experience working with rotating equipment (turbines, compressors, and generators); or experience in the petrochemical and power generation industries (natural gas plants, LNG facilities and gas turbines such as Siemens, Baker Hughes, Mitsubishi, Dresser Rand).
• proficient in working with analog and digital controls as well as with PLCs (ABB, Siemens, Allen Bradley), HMIs, SCADA, DCS systems and instrumentation installation and calibration.
• strong experience with installation, troubleshooting, configuration, and commissioning of control systems

This is a full-time position and eligible for overtime pay. The company provides a comprehensive benefits package, including but not limited to medical, dental, vision and group life insurance, 401K with employer match, paid time off and holidays. Pay will be based on the candidate’ experience and capabilities.

RESPONSIBILITIES

• Study drawings, schematics, manuals, software, and other pertinent information to determine the best solution and proper tools for system setup and/or problem resolution.
• Consult with customers and engineering staff to define the scope of work for projects.
• Use Woodward hardware and software to analyze malfunctions, configure systems and tune/adjust dynamics.
• Instruct customers in operating and servicing Woodward equipment and associated scope of supply.
• Consult with engineering to resolve problems to meet or exceed customer expectations.
• Prepare service/warranty reports and other relevant job-related paperwork for customers and internal distribution, in a timely manner.
• Propose product improvement opportunities and customer feedback to engineering and management.
• Ensure that any open remaining open tasks are properly communicated or delegated to the appropriate parties, after returning from job site.
• Work with the Service department to define timeline, site specifics requirements and logistics.
• Installation, calibration, troubleshooting, configuration, and commissioning of Woodward control systems, including corrective and preventive maintenance of installed equipment, and product testing.
• Provide technical support to customer’s onsite and offsite.
• Assist engineering with technical work needed for projects, development of standards, procedures, manuals, and training programs performed in the department.
• Maintains a working knowledge of new technologies which may improve operations and safety practices to ensure duties of self and others are performed in a safe manner.
• Participate in project and lessons learned meetings with engineering, sales, and customers.
• Other duties may be assigned.

QUALIFICATIONS

• Bachelor’s degree or equivalent
• 3+ years’ experience in related field experience.
• Experience of familiar with Woodward control systems is preferable.
• Strong background in engines and engine management systems; automation and process controls and experience working with rotating equipment (turbines, compressors, and generators); or experience in the petrochemical and power generation industries (natural gas plants, LNG facilities and gas turbines such as Siemens, Baker Hughes, Mitsubishi, Dresser Rand)
• Proficient in working with analog and digital controls as well as with PLCs (ABB, Siemens, Allen Bradley), HMIs, SCADA, DCS systems and instrumentation installation and calibration.
• Ability to read, analyze, and interpret mechanical and electrical drawings.
• Ability to communicate, written and oral with clients and other members of the staff, and respond effectively to sensitive inquiries or complaints.
• Knowledge of MS Office: Excel, Word, Power Point.
• Must have a positive attitude and strong interpersonal skills.
• Must have valid Driver License, TWIC, and Passport.
• Strong desire for continued growth and learning.

WORKING CONDITIONS

• Customers’ job site at industrial locations.
• Hands-on activities.
• Exposure to noise, chemical solutions, dust, extreme temperatures, heights, and other hazardous conditions.
• Ability to multi-task.
• Work effectively under pressure to meet deadlines.
• Should be able to travel domestic and international.
• Flexibility to work and/or travel on short notice.
• Availability to work outside regular business hours for on call services, as needed (rotation with other engineering staff for call-out services is expected).

WORK HOURS

• Monday to Friday 8am – 5pm regular schedule when working at the office, however extended and irregular working hours when working in the field, including weekends and/or holidays when required.

TRAINING, EQUIPMENT AND TOOLS

• The company will provide all the necessary equipment and tools needed to perform the work, including personal protective equipment, and hands-on training,.

Job Type: Full-time

Pay: $30.00 - $55.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Education:

• Associate (Required)

Experience:

• Engine controls: 3 years (Required)
• Turbine Controls: 3 years (Required)
• Control Systems: 3 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver's License (Required)
• TWIC Card (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Los Angeles, CA (Required)

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road