Field Service Technician

Job Description

Description

SAIC is looking for an experienced, energetic and motivated Field Service Technician to join our  team in Buffalo, NY. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps SAIC keep our borders safe.

25-50% travel

Daily area of coverage could include sites up to 100 miles from home base

Mileage will be reimbursed at the prevailing government rate

An O&M tool kit will be provided

Job Responsibilities 

• Perform routine maintenance and inspections on border crossing station equipment, including but not limited to s LPR equipment, radar sensors, network/power, and communication devices.
• Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime.
• Install new equipment and systems according to specifications and guidelines provided by customs and border protection authorities.
• Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements.
• Adhere to all IT Security, physical security, and operations security policies
• Keep accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels.
• Adhere to safety protocols and regulations while performing maintenance and repair tasks in border crossing stations. To include vehicle driving safety.
• Respond promptly to emergency repair requests and provide on-call support as needed.
• Maintain a professional and courteous demeanor when interacting with customs and border protection personnel, vendors, and other stakeholders.

Qualifications

Required:

• Bachelor's degree and 2 years of experience as a Field Service Technician OR high school diploma and 6 years of experience as a Field Service Technician.
• Current holder of a CBP Public Trust Clearance- Requiring US Citizenship 
• Ability to drive daily to job sites up to 100 miles away.
• May travel to other locations on the U.S. border to assist with installations and ticket resolutions for up to two weeks.
• Additional technical certifications or vocational training preferred.
• Proven experience as a field technician or similar role, preferably in a law enforcement or border security environment.
• Strong technical skills with the ability to troubleshoot and repair complex electronic and mechanical systems.
• Proficiency in using diagnostic tools, hand and power tools, and computer software for equipment maintenance and repair.
• Excellent communication skills with the ability to convey technical information clearly and effectively to non-technical stakeholders.
• Detail-oriented with strong organizational skills to maintain accurate records and documentation.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.
• Flexibility to adapt to changing priorities and work schedules in a fast-paced and dynamic environment.
• Understands basic electrical wiring principles (low voltage only).
• Technically proficient with signal cabling such as CAT 6 and coaxial to include testing and termination.

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC® is a premier Fortune 500® technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.