Field Service Technician - Supervisor

We're looking for people who -

• Can be the face of our company to our customers.
• Love to travel and experience new work environments.
• Enjoy navigating challenges that require you to think on your feet.
• Have a high mechanical aptitude.
• Crave personal development and improvement.

What we do -

• Durr Universal provides noise and environmental solutions to our customers. For more than 65 years we have supported our customers through our design, manufacturing, and installation of acoustic and emissions systems. We work to continually improve on our knowledge of our equipment, our customer's processes, and how the two interact.

Why we're in business -

• Durr Universal provides value added solutions to our customers. We pride ourselves on the thoroughness of our pre-sale consultation and solution development, the quality and longevity of our equipment, and our best-in-class service from initial customer inquiry through the life of the equipment.
We seek long term partnerships with customers that value our approach.

This position will oversee all activities of both Durr Universal internal and Field Service contractors and report on the performance of the department functions with appropriate personnel in the company. This position will require working with the Field Service Technicians, Project Managers, Sales, Engineering, 3rd party Contractors, and site customers to ensure overall contract requirements are successfully met for Field Service work, warranty repair, quality inspection, and technical supervision. This position requires travel from 70% to 90% to various potential customer sites to assist in quoting, supervision, auditing, inspection, etc. of dedicated Field Service Teams along with assisting and overseeing Field Service project work scopes and related scopes. The Field Service Supervisor/TFA must plan, organize, direct, and manage the work of individual Field Service Technicians and contractors in various field operations.

Essential Functions -

• Put safety first in everything you do and help ensure our colleagues, customers, and business partners remain safe at all times.
• Be the liaison between the customer, contractor, and Dürr staff.
• Assist in the installation of Dürr and other equipment.
• Manage all 3rd party subcontractors ensure work is done safely, properly, and on-time and in budget.
• Work with site-personnel and internal personnel on project issues and resolve them effectively.
• Develop cost estimates and customer proposals for field installation projects.
• Creation and deployment of mobilization schedules for the Field Service department.
• Assist in equipment commissioning and documentation as required
• Participate in contract reviews and kick-off meetings involving Field Service scope of work.
• Assist with parts procurement as needed
• When required provide customer training on installed equipment
• Provide equipment modular build support as required

Experience and skills -

• Must make safety a priority everyday
• AWS Certified Welding Inspector (CWI) is a plus
• Painting and coatings experience is a plus
• Familiar with MS Word, Xcel and Power Point
• Desire to travel
• Ability to read and interpret engineering drawings and technical documents (i.e. layout, sectional drawings)

• Excellent written and verbal communication skills
• Desire to work hands-on in an industrial environment
• Proven mechanical aptitude - including the use of various machining tools, welding equipment and methods, and various testing equipment

• Demonstrated experience with installation and inspection of large steel structures (ducting and tall stacks, steel platforms) and their welding processes, inspection of welds and industrial coatings
• Working experience with safe lifting & rigging methods

• Fully capable with Microsoft Office software package
• Flexible to adapt to same-day and next-day changes

• Ideal candidate will have experience developing RFQ/RFPs for work that would be subcontracted to 3rd party vendors.
• Experience with steel fabrication and custom equipment manufacturing.

• Position can be located anywhere near a major airport