Field Service Technician

Published Job TitleField Service Technician
Location380A-Winn MI
Position380-Field/Tech Service Rep-38C09
External Description

Morbark LLC located in Winn, Michigan is looking for a Field Service Technician.  Morbark LLC offers competitive compensation and a variety of benefits including:

• Health, Dental and Vision Insurance
• 401k Plan with company match
• Profit Sharing
• Paid Vacation and Sick time
• Paid Holidays
• Tuition reimbursement

Requirements

 

The Field Service Technician will repair and service Morbark and Customer owned industrial chipping equipment, grinders, forestry mowers, stump grinder and hand fed brush chippers.  Candidate will be responsible for inspection and evaluation of machines.  Position will report to our Service Manager.

Essential Functions of the Job:

• Assist Dealer and Customers with diagnosing and resolving Service issues.
• Assist Customer in achieving designed output of their Morbark equipment.
• Teach Customer preventative maintenance to improve up-time on their Morbark equipment.
• Support our Dealers\Customers in solving Service issues with Morbark, Rayco, and Denis Cimaf equipment.
• Perform Warranty and Paid Service work on existing Morbark, Rayco, and Denis Cimaf equipment.
• Determine service resolutions based on best fix for customer and company.
• Travel to equipment to repair.
• Complete job reports as required.
• Keep up to date on Morbark Product Improvements.
• Assist Morbark Warranty Department with service information to help with warranty administration.

 

Knowledge, Skills and Abilities (KSA’s):

• Professional manner and appearance.
• Strong communication skills both verbal and written.
• Work on projects independently.
• Possess strong, clear and effective verbal and written communication skills.
• Exhibits strong organizational skills and pays close attention to detail.
• Possess solid problem-solving and analytical abilities.
• Must be multitask oriented, organized, able to set priorities, and meet deadlines.
• Must be able to travel 75% of the time.

 

Education and Experience:

• High School Diploma or GED required.
• Previous work experience as a heavy equipment mechanic is preferred.
• Must have valid chauffeur’s driver’s license
• Must have valid passport