Field Service Technician

Field Service Technician Proto3000 - U.S.A. Additive manufacturing and metrology are changing the way we design and manufacture. For over 15 years the Proto3000 team has been committed to empowering businesses to solve tough engineering and production challenges with our portfolio of products and services. Our technology and expertise has been instrumental in designing the next generation of aircraft, pushing performance vehicles to be faster and lighter, transforming manufacturing facilities to be ready for industry 4.0, and producing medical tools and devices that save lives. We are looking for  – someone who loves technology, and who is a strong communicator, comfortable providing technical training to clients.  If this sounds like you, and you’re ready to join a dynamic, innovative company with long track record of success, we want to hear from you.  Today we’re looking for a new  Field Service Technician  based in the southeast USA, to serve our growing customer base in that area. Your goal in this position is great customer relationships built on technical expertise and service. Most of the time you’ll be on the road, visiting customers, and providing installations, training and customer support for  3D Printers and Dental CNC equipment Mills. Other times, you’ll work from your home office, calling on existing and former customers to check on their service agreements or encourage them to renew their service coverage. When you uncover significant sales opportunities, our sales team will be there to back you up. In the same way, when the sales or engineering teams need your technical expertise, you’ll be their go-to person. Working @ Proto3000 This is a full-time, permanent role working from home and on the road. Most travel will be within the South Eastern region of the U.S.A. with some extended travel all across the USA.  You’ll be compensated by a competitive base salary, commensurate with your experience.  Ask our employees what it’s like to work here and they will tell you:  It’s a cutting-edge, innovative industry and company * The company is small enough that you can wear many hats, learn many things, and have a great impact on success * And we enjoy a positive, up-beat, casual culture Qualifications The best Field Service Technicians are mechanically inclined; some come from mechanical engineering programs and others have the technical aptitude to learn on the job. In either case, no amount of education and experience is enough if you can’t tighten a bolt or reassemble a machine. The best techs are also good with people and service-oriented. Specifically, we hope you will apply if you have these qualifications: * A valid driver’s license and access to a vehicle * Ability to travel within North America, possibly Europe for training *  Mechanical engineering technology or equivalent diploma/degree (an asset) * General mechanical experience an asset * Strong technical skills (mechanical, electrical, pneumatics, IT) * Ability to troubleshoot and effectively resolve technical issues * Knowledge of rapid prototyping and 3D laser scanning would be an asset * Digital Dental Knowledge would be an asset * CNC milling and/or 3D printing experience would be an asset * Strong customer service skills * Strong communication skills * Ability to work within tight deadlines * Organized and detail oriented How to Apply Our online application will give you the option to apply to this role as a complete candidate – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. We will review applications as they are received and look forward to hearing from you.